Job Description

Role Purpose

The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.  
 

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Role Overview:

As a Senior Test Analyst in the Superannuation domain, you will be responsible for ensuring the quality and compliance of Investment platforms and systems that support member services, fund administration, and regulatory reporting. You will work closely with cross-functional teams to deliver robust testing outcomes using tools like JIRA and Zephyr.

Key Responsibilities:

• Analyze functional requirements related to superannuation platforms and translate them into detailed test plans and test cases.
• Lead and execute testing across functional, integration, regression, and support UAT phases.
• Use JIRA and Zephyr for test case management, defect tracking, and reporting.
• Conduct API and UI testing using tools (e.g., Postman).
• Collaborate with developers, business analysts, and stakeholders to ensure complete test coverage.
• Document test results and provide quality reporting to project leads and Test Manager.
• Mentor junior testers and contribute to continuous improvement initiatives.
• Support data validation testing for member and investment platforms.

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Required Skills & Experience:

• 10+ years of software testing experience, with at least 2 to 3 years in superannuation or financial services.
• Strong manual testing expertise and understanding of QA methodologies.
• Strong understanding of Agile practices and at least 2+ years of working in Agile team
• Proficiency in JIRA, Zephyr, and other test management tools.
• Familiarity with superannuation concepts, and Investment options.
• Experience with SQL, XML, and data validation techniques.
• Excellent communication and problem-solving skills.
• ISTQB certification or equivalent.

Desirable Skills but not necessary :

• Experience with automation tools (e.g., Tosca).

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• Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist 
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks