About the Role

We are seeking an accomplished senior technology services leader to serve as the Australia and New Zealand Technology Services Delivery Head.

Technology Services is Wipro’s largest Global Business Line, encompassing technology execution, modernisation and managed services for our clients.

It brings together the capabilities required to design, build, modernise, secure and operate clients’ technology estates, with AI, automation and engineering increasingly embedded in delivery.

This strategic leadership role has end-to-end accountability for delivery performance, customer outcomes and experience, delivery-led growth, P&L, profitable growth, transformation, innovation and the talent agenda across the Australia and New Zealand Technology Services portfolio.

The leader will unify capabilities across all Technology Services service lines to create a seamless One Technology Services experience for customers. The role holds decision rights for delivery performance, portfolio economics, delivery-led growth, talent deployment, risk intervention and cross-service-line orchestration, working with Strategic Market Unit Leadership, Sales, Account Leadership, Service Lines (GTM and Solutions), Practices, Operations, Finance, Talent Supply Chain and ecosystem partners through clearly defined shared accountabilities.

The mandate is to champion customer centricity, strengthen executive relationships, drive delivery-led growth and accelerate the adoption of AI, automation and innovation across the services we deliver.

What You Will Do

Lead Integrated Technology Services Delivery

• Provide unified leadership across all Technology Services service lines, creating a seamless experience for customers.
• Orchestrate capabilities across applications, cloud and infrastructure, cybersecurity, data and AI, enterprise platforms, digital engineering, and other Technology Services offerings.
• Break down organisationalorganizational silos and mobilisemobilize the best capabilities, talent, platforms, and expertise from across Wiprothe organization.
• Establish clear accountability across account, programmeprogram, service-line, and practice leadership.
• Foster an enterprise-first mindset that optimises customer and portfolio outcomes.

Champion Customer Centricity

• Lead the Customer Centricity Charter across Australia and New Zealand, placing customer outcomes at the centre of delivery and business decisions.
• Build trusted relationships with customer CXOs and senior stakeholders, serving as executive delivery sponsor for strategic accounts.
• Translate customer priorities, feedback, and business challenges into measurable actions and outcomes.
• Strengthen customer advocacy, referenceability, retention, renewals and long-term strategic relationships.
• Proactively identify emerging customer concerns and mobilize interventions before they become material escalations.
• Establish and lead effective customer governance forums with clear accountability, decision rights, action tracking and timely executive escalation.

Own P&L and Drive Profitable Growth

• Own the Technology Services delivery P&L, including revenue, margin, cost, productivity and financial predictability.
• Deliver committed growth and profitability outcomes through disciplined portfolio management.
• Improve margins through productivity, automation, AI adoption, utilisation, location and workforce-pyramid optimisation, subcontractor management and commercial discipline.
• Protect sold-to-delivered economics and proactively address margin leakage, overruns, scope creep, penalties, and unbilled exposure.
• Partner with Sales and Account Leadership to drive renewals, portfolio expansion, cross-service-line opportunities, proactive proposals and transformation-led growth.
• Build a strong culture of delivery-led growth by converting customer proximity and delivery insight into qualified business opportunities.
• Own delivery assurance for strategic pursuits, renewals and material contract changes by validating solution feasibility, delivery models, transition readiness, resource assumptions, pricing inputs, service levels, contractual obligations, risk exposure and acceptance criteria before commitments are made.
• Establish and govern a delivery-led growth rhythm across accounts, covering opportunity identification and qualification, account-plan integration, solution shaping, executive sponsorship, pipeline reviews, conversion tracking and revenue realisation in partnership with Sales and Account Leadership.

Drive Delivery Excellence

• Ensure predictable, high-quality delivery across contractual, operational, financial, and customer commitments.
• Establish robust executive governance for portfolio health, major programmes, transitions, transformations, financial performance and customer sentiment.
• Maintain clear visibility of critical programmes, delivery risks, escalations, overruns and threats to customer confidence.
• Lead executive interventions and recover challenged engagements.
• Institutionalise structural corrective action and continuous improvement.
• Partner with Practices to establish, adopt and scale delivery standards, methods, best practices and reusable assets across the portfolio.
• Build a culture of accountability, transparency, operational excellence and no surprises.

Accelerate AI, Innovation and Automation

• Define and execute an AI-first delivery agenda across the portfolio.
• Embed AI, generative AI, agentic solutions, automation, intelligent operations, observability and predictive insights into service delivery.
• Move AI initiatives from pilots to scaled production adoption and measurable value realisation.
• Drive measurable AI outcomes across customer experience, productivity, service quality, speed, cost, revenue, and margin.
• Use reusable platforms, accelerators, intellectual property and ecosystem capabilities to accelerate innovation.
• Build a strong customer co-innovation pipeline and rapidly scale successful innovations across the portfolio.
• Ensure responsible AI adoption with appropriate security, risk, data, and governance controls.

Lead Transformation and Industrialisation

• Lead the modernisation and transformation of Technology Services delivery across Australia and New Zealand.
• Drive standardised, repeatable, scalable and platform-led delivery models.
• Accelerate industrialisation through automation, shared capabilities, reusable assets and common delivery practices.
• Lead major transitions, managed-services transformations, operating-model changes and modernisation programmes.
• Ensure transformation initiatives deliver measurable customer, productivity and financial outcomes.
• Scale proven practices across accounts to improve speed, quality, predictability, and profitability.

Strengthen Risk Management and Governance

• Own the overall delivery risk posture for the portfolio.
• Ensure proactive identification, escalation, mitigation and closure of material delivery, commercial, operational, technology, security and customer risks.
• Maintain strong governance of contractual commitments, service levels, cybersecurity, privacy, data sovereignty, regulatory requirements, critical-infrastructure obligations, operational resilience and business continuity across Australia and New Zealand. Ensure applicable customer and jurisdictional requirements are translated into delivery controls and evidence.
• Partner with Quality, Risk, Security, Legal, Finance and Operations to maintain effective controls and assurance.
• Embed systemic learning from major incidents, programme challenges, commercial leakage and customer escalations.

Build a High-Performing Leadership Organisation

• Build and lead a high-performing, globally distributed Technology Services delivery organisation.
• Develop a strong leadership bench across accounts, programmes, service lines and transformation initiatives.
• Establish succession plans for critical leadership roles.
• Partner with Service Lines, Practices and Talent teams to secure critical skills and capabilities.
• Accelerate reskilling and development in AI, technology, industry, commercial and transformation capabilities.
• Create a culture of customer obsession, accountability, collaboration, innovation, inclusion and continuous learning.
• Own integrated demand, capacity and deployment planning for the portfolio, aligning the growth pipeline and delivery commitments with critical skills, leadership capacity, workforce localisation, utilisation, location strategy and partner demand.
• Coach and develop leaders who can operate effectively across complex, global and matrixed environments.

What Success Looks Like

Success will be measured through an agreed Australia and New Zealand scorecard owned by this role, with clear baselines, targets, review cadence and corrective actions across customer outcomes, profitable growth, financial performance, delivery excellence, AI adoption, innovation and transformation, leadership and talent, and governance.

• Superior customer outcomes — Stronger customer satisfaction, executive relationships, advocacy, referenceability, retention and renewals.
• Profitable growth — Sustained revenue growth, portfolio expansion, delivery-led growth and increased cross-service-line penetration.
• Strong financial performance — Achievement of margin commitments, improved productivity, financial predictability and reduced commercial leakage.
• Delivery excellence — Predictable execution, improved service quality, fewer escalations and successful recovery of challenged engagements.
• AI at scale — Measurable adoption of AI and automation with demonstrated impact on customers, productivity, growth and margin.
• Innovation and transformation — Accelerated modernisation, industrialisation and scaling of differentiated solutions across customers.
• Strong leadership and talent — Robust succession, critical-skill readiness, high engagement and future-ready capabilities.
• Effective governance — Proactive risk management, strong controls and timely executive decision-making.

What You Bring

• More than 20 years of progressively responsible leadership experience across technology services, IT services, consulting, managed services, enterprise applications, data engineering, software engineering or digital transformation.
• Proven experience leading a large, complex, multi-account and multi-service-line portfolio, with strong knowledge of the Australia and New Zealand technology-services market, customer environment, regulatory context, talent landscape and partner ecosystem.
• Demonstrated ownership of significant P&L, revenue, margin, cost and growth responsibilities, with a record of converting delivery insight and customer relationships into qualified pipeline, renewals, portfolio expansion, cross-service-line wins and realised revenue.
• A strong record of managing complex global delivery across onshore, nearshore, offshore, partner and customer environments.
• Proven ability to build trusted relationships with customer CXOs and senior executives.
• Experience leading large-scale transformations, transitions, modernisation programmes, managed-services engagements and complex programme recoveries.
• Broad understanding of the Technology Services landscape, including applications, cloud, infrastructure, cybersecurity, data and AI, enterprise platforms and digital engineering.
• Demonstrated experience using AI, automation and data-led interventions to improve customer, delivery, productivity and commercial outcomes.
• Strong commercial and financial acumen, with the ability to connect technology and delivery decisions to customer value, revenue, margin and growth.
• Proven ability to lead through influence across complex, matrixed, and globally distributed organizations.
• Demonstrated success in building high-performing leadership teams and developing future leaders.

Leadership Attributes

The Opportunity

This role offers the opportunity to lead a significant Australia and New Zealand Technology Services portfolio and shape how Wipro delivers value to its customers.

You will unite customer centricity, delivery excellence, P&L ownership, profitable growth, AI and innovation, transformation and talent leadership to build a differentiated Technology Services organisation.

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