Job Description
Job Title:  Oracle Database admin
City:  Mexico City
State/Province:  Estado De Mexico
Posting Start Date:  1/20/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Oracle Database Administrator L3 – Mexico

We are seeking an experienced Oracle Database Administrator (L3) to support a critical Citibank environment. The ideal candidate will have deep expertise in high‑availability architectures, performance optimization, troubleshooting, and advanced Oracle database operations in mission‑critical settings.

This role requires strong ownership, technical leadership, and the ability to manage complex database infrastructures with minimal supervision.

Key Responsibilities

  • Manage and assume full ownership of Oracle databases, providing Level 3 DBA support for designated servers.
  • Install, configure, and maintain Oracle Real Application Cluster (RAC) environments. 
  • Troubleshoot and resolve issues related to RAC and ASM. 
  • Perform database builds, upgrades, patching, and migration activities. 
  • Lead performance improvement initiatives and ensure long‑term database stability. 
  • Configure and manage Oracle Data Guard, resolving data synchronization problems. 
  • Develop and implement strong backup and recovery strategies, including advanced RMAN optimization. 
  • Enforce and maintain database standards and best practices across environments. 

Technical Requirements

  • Extensive experience as an Oracle DBA in high‑availability and enterprise environments.
  • Strong hands‑on expertise in Oracle RAC, ASM, Data Guard, RMAN, patching, migrations, and performance tuning.
  • Proven ability to troubleshoot complex database issues in production environments.

Professional Skills

  • Strong analytical and problem‑solving skills.
  • Ability to work independently under demanding conditions.
  • Clear communication skills for collaboration with technical and non‑technical teams.

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Oracle Database Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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