Job Description
Job Title:  Salesforce Developer
City:  Mexico City
State/Province:  Mexico
Posting Start Date:  5/14/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Salesforce Developer

Job Description:  provides frontline, end-user assistance, acting as the first point of contact for troubleshooting user issues within Sales, Service, or Experience Cloud. They focus on resolving access, navigation, data, and functional issues while documenting all actions in Jira 

 

Location: CDMX

 

Key Responsibilities

  • User Support & Troubleshooting: Act as the first point of contact to resolve common user issues, such as login/access issues, password resets, and navigation queries.
  • Functional Assistance: Assist users with profile assignment, role updates, permission sets, page layouts, and report/dashboard access issues.
  • Ticket Management: Log, categorize, prioritize, and manage incoming incidents via ticketing tools (e.g., Salesforce Service Cloud, Jira, ServiceNow).
  • Data & System Maintenance: Perform basic data updates, corrections, and routine system maintenance or patching.
  • Escalation: Escalate complex technical issues that require deeper analysis to Tier 2 or Tier 3 teams, ensuring detailed documentation is provided.
  • Documentation: Create and maintain knowledge articles and standard operating procedures 

Required Qualifications & Skills

  • Experience: 3–5 (B2) and 5-8(B3) years of experience in CRM end-user support or IT support.
  • Technical Knowledge: Basic understanding of Salesforce CRM, user security models (profiles, roles, permission sets), and data management.
  • Communication: Strong verbal and written skills for providing clear, empathetic communication to global users.
  • Soft Skills: High patience, strong ownership of issues, and the ability to work in a fast-paced environment with varied shifts.
  • Certifications: Salesforce Administrator certification
  • Tools
  • Salesforce CRM (Sales/Service Cloud)

Ticketing Systems (e.g., Jira Service Management, ServiceNow)
Mandatory Skills: Salesforce Platform Development .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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