Job Description

We are seeking a Software Developer with experience in production support, preferably with banking systems or banking applications.

This position is hybrid and based in Mexico City.

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RESPONSIBILITIES:

· Work actively with team members to analyze and resolve application issues

· Identify defects, discrepancies, and trends by ways of code debugging or log analysis

· Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas

· Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly

· Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.

· Identify alerts / processes that can be automated and then work with AppBank Engineering team in automating them

· Challenge existing application setup, processing and suggest different ways to solve problem or improve stability

· Actively participate in Change management process with view to manage risk in production environment

· Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency

· Develop reports that provide trending statistics to track and manage application health and support service performance

· Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

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MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree (U.S. or equivalent) and Five (5) years of software development / Production support experience

MUST HAVE SKILLS AND/OR LICESNSES REQUIRED TO PERFORM THE JOB:

· Computer Science concept of Data Structures in practical use cases

· Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues,

· Good unix trouble shooting skills, Good understanding of ETL / batch Processes and capacity management

· Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders

· One of the following Structured or Object Oriented programming languages: Java, C, C++, VB, .NET, ASP or Angular etc.

· One of the following Scripting languages: Shell script, Perl, JavaScript or Python etc.

· One of the following RDBMS environments: Sybase ASE/IQ, Oracle or DB2

OPTIONAL SKILLS OR QUALIFICATION ( NICE TO HAVE )

· Experience in the Financial Service Industry

· Experience in Cluster Computing and Big Data solutions: Spark, Hadoop, HDSF, XRS using public cloud

· Degree in Computer Science

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