Job Description
Job Title:  Linux administrator
City:  Mexico
State/Province:  Mexico
Posting Start Date:  1/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Title:

Infrastructure Support Specialist (Java, Linux, OpenShift)

Overview:

We are looking for an experienced professional to join our team as an Infrastructure Support Specialist, focusing on Java applications, Linux/Unix environments, and OpenShift/Kubernetes platforms. This role is critical for ensuring the stability, security, and performance of enterprise applications in containerized and cloud-native environments.

Key Responsibilities:

  • Provide infrastructure support for Java-based applications running on Linux and OpenShift.
  • Diagnose and resolve complex technical issues related to application architecture and platform performance.
  • Manage and optimize Red Hat OpenShift and Kubernetes clusters.
  • Implement and maintain CI/CD pipelines using tools like Jenkins or GitLab CI.
  • Work with containerization technologies such as Docker and OpenShift.
  • Automate operational tasks using scripting languages (Bash, Python) to improve efficiency.
  • Configure and monitor systems using tools like Prometheus and Grafana.
  • Ensure network connectivity and performance within containerized environments.
  • Collaborate with development and operations teams to maintain high availability and scalability.

Technical Requirements:

  • Proven experience with Red Hat OpenShift and Kubernetes.
  • Strong proficiency in Linux/Unix operating systems.
  • Solid understanding of Java application architecture and troubleshooting.
  • Hands-on experience with Docker and container orchestration.
  • Familiarity with CI/CD tools (Jenkins, GitLab CI).
  • Knowledge of scripting languages (Bash, Python).
  • Experience with monitoring tools (Prometheus, Grafana).
  • Understanding of networking concepts in containerized environments.

Desired Skills:

  • Ability to troubleshoot and resolve complex technical issues efficiently.
  • Strong collaboration skills in cross-functional teams.
  • Focus on automation and continuous improvement.

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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Linux Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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