Job Description
Job Title:  Administrator - L3
Req Id:  87413
City:  Miami
State/Province:  Florida
Posting Start Date:  8/6/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Wipro Technologies-USA is seeking enthusiastic and dedicated Desktop Support Technicians who will contribute to our commitment to providing outstanding IT support services.

Position: Administrator - L3 (Desktop Support)

Location: Miami, FL 

Role & Responsibilities:
  • Conducts installations, maintenance, and repairs on various hardware and software systems, ensuring optimal performance of desktop and laptop computers.
  • Provides tailored technical support and assistance during the configuration process of PCs to meet user needs effectively.
  • Escalates complex problems and issues to senior technicians or specialized teams when necessary, guaranteeing prompt resolution of customer support requests.
  • Maintains compliance with vendor warranty requirements through timely processing of requests and accurate record-keeping practices.
  • Upholds client policies and guidelines, demonstrating a commitment to protecting customer data integrity and confidentiality.
  • Coordinates efforts with cross-functional teams and external vendors to enhance the level of support and foster collaborative problem-solving.
  • Engages directly with customers to address technical questions and provide clear, concise information to resolve inquiries.
  • Demonstrates reliability by maintaining regular attendance and adherence to scheduled shifts.
  • Assists with ad-hoc tasks as assigned by management, showcasing flexibility and willingness to contribute to team goals.

Required Education, Knowledge, and Experience:

Successful candidates will possess a high school diploma or equivalent. A college degree in a related field is preferred, however, we welcome fresh graduates eager to start their careers.

Candidates with a background in Microsoft operating systems and Microsoft Office Suites are highly desirable. Basic knowledge in desktop troubleshooting will be a plus, as we aim to build a knowledgeable and skilled support team.

We value collaboration, continuous learning, and an unwavering passion for results. If you thrive in a fast-paced environment and are eager to contribute to a dynamic team, we encourage you to apply!
Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

Expected annual pay for this role ranges from $45,000 to $110,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.