Microsoft Exchange Server Admin
Role & Responsibilities ·
- Strong knowledge of administration and troubleshooting skills on Office 365 Exchange online and Exchange onprem 2019.
- Strong Troubleshooting Knowledge of mail flow, Queues, performance related issues of Office 365 Exchange online and On-Prem Exchange environment.
- Understand HA and DR options for onprem Exchange
- Troubleshooting knowledge with CAS, HUB and Mailbox role servers
- Understanding and troubleshooting knowledge of all exchange protocols
- Migration experience from onprem to O365
- Support experience of investigating complex Office 365 Exchange online
- Experience of using support, troubleshooting, and monitoring tools · Strong knowledge and experience in Security and Compliance
- Hands-on experience in Azure Active Directory, load balancing, reverse proxy
- Update Office 365 licenses, subscriptions, and user management as necessary
- Basic networking knowledge and experience including DNS, TCP/IP, Sub-netting
- Experience with troubleshooting, configuring, and supporting Hybrid scenarios
- Solid understanding of client/server, networking, and Internet technologies fundamentals
- Knowledge of O365-EXO and MS Teams Technical Architecture and its workloads
- Strong Knowledge in AD, AAD connect, ADFS and WAP Proxy management & Troubleshooting
- Strong Knowledge in DAG, mailbox database, public folder management, Backup and recovery
- Good Knowledge in SPAM filtering and email relay management. · Good understanding on migration strategy to migrate user to O365 / MS Teams
- Good Knowledge Hybrid Exchange / Skype for Business Server setup, administration, troubleshooting and patching
- Good Knowledge Office365 – EXO and Exchange Server connector creation, certificate association and renewal activity
- MS Teams administration, troubleshooting and Support Experience
- Knowledge of other Microsoft technologies such as Cloud PBX/PSTN, Multi-factor authentication
- In-depth understanding of the capabilities of MS Office 365Experience with and technical knowledge of the MS Teams Certified Solutions Partner ecosystem, Applications, Devices, Meeting Room Systems.
- Should know scripting on PowerShell · O365 - EXO & MS Teams
- Knowledge on Mail Gateways and security products.
Process & Tools
- Understanding & adherence to ITIL processes
- Exposure in ITSM Ticketing and Monitoring tools
- Capacity management tools
- ITIL certification
Behavioral Skill
- Excellent communication and interpersonal skills
- Ability to mentor and develop team members to work under pressure and work independently.
- Collaborative working, drive for building high performance team.
- Flexibility to work in 24 x 7 environment: shift operations ·
- Constant watch on SLA / KPI performance of entire team as well as individuals
- coach people to improve service levels.
- Handle high workloads and volumes
- Accurately document all work performed through ticketing system including details and outcomes.
- Proactive approach, anticipate issues and act on them before they become show-stoppers
- Interact with global customers.
- Understanding of cultural aspects of people from different geographies · Sense of urgency in closing tasks
- Ability to advise customer on critical issues
- suggest new technology solutions
- Introduce new ideas to the team
- Bring best practices from other projects · Managing & Mentoring Teams
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.