Job Description
Microsoft Teams Voice
Responsibilities:
- Lead strategy and support for Teams Voice services.
- Collaborate with operating companies for secure service delivery.
- Provide L3 support and guide adoption strategies.
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Technical Areas:
- Advanced Microsoft Teams Voice architecture.
- PSTN connectivity and number management.
- Teams-certified devices and meeting room setups.
- SLA-based incident resolution and escalation handling.
- Governance and compliance in Teams Voice deployments.
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Deliver
No | Performance Parameter | Measure |
1 | Operations of the tower | SLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management |
2 | New projects | Timely delivery Avoid unauthorised changes No formal escalations |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.