Clinical Field Service Engineer
Location: Boston, MA
Required Qualifications
- Associate degree in Biomedical Engineering, Electronics, Information Technology, or a related technical discipline; equivalent technical training or experience may be considered.
- Minimum of 2 years of hands-on experience in a clinical, biomedical, or field service technician role, preferably in a healthcare environment.
- Solid understanding of medical device operation, integration, and healthcare IT systems (e.g., EMRs, PACS, HL7).
- Demonstrate foundational networking knowledge, including understanding of IP addresses, subnets, and device connectivity, to support troubleshooting and ensure proper integration of clinical devices within the network infrastructure.
- Strong organizational skills with the ability to manage multiple priorities and work independently in dynamic clinical settings.
- Excellent interpersonal and communication skills, with the ability to collaborate effectively with clinical staff, vendors, and technical teams.
- Valid driver’s license and willingness to travel regularly to healthcare facilities within the assigned region.
Preferred Qualifications
- Bachelor’s degree in Biomedical Engineering, Clinical Engineering, or a related technical field.
- Experience supporting a wide range of medical devices across multiple manufacturers and modalities, including radiology and cardiology modalities from Siemens, GE, and Philips
- Experience working with clinical information systems, including electronic medical records (EMR) and picture archiving and communication systems (PACS), such as Epic and Fuji Synapse.
- Experience with asset management systems and helpdesk ticketing systems.
- Strong documentation skills, including accurate service reporting and configuration updates.
- Previous experience in desktop support, including troubleshooting operating systems, software applications, and peripheral devices.
- Previous experience working in a multi-site healthcare system or with mobile service teams.
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Deliver
No. | Performance Parameter | Measure |
1. | Continuous Integration, Deployment & Monitoring of Software | 100% error free on boarding & implementation, throughput %, Adherence to the schedule/ release plan |
2. | Quality & CSAT | On-Time Delivery, Manage software, Troubleshoot queries, Customer experience, completion of assigned certifications for skill upgradation |
3. | MIS & Reporting | 100% on time MIS & report generation |
Experience: 5-8 Years .
Expected annual pay for this role ranges from $60,000 to $135,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.