Job Description
Job Title:  ServiceNow IRM
City:  Minneapolis
State/Province:  Minnesota
Posting Start Date:  7/6/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role: ServiceNow IRM Technical Lead 

Location: Cincinnati, Minneapolis, Portland & Dallas - Onsite at any of the mentioned locations 

Duration: Full Time 

 

Technical Experience:

  • 6-10 years of experience with ServiceNow Development.
  • Experience in IRM configuration for risk and controls
  • Broad IT experience of working within a large enterprise on Multiple implementations.
  • Candidates should have strong knowledge on ITSM, CMDB, Discovery, Governance, Risk & Compliance.
  • ServiceNow GRC Implementation or development experience is a must have.
  • Should have understanding on ITIL/ITSM processes.
  • Good hands-on knowledge and experience of JavaScript, Glide and Jelly Scripting.
  • Design and modify ServiceNow forms, scripts, transform maps, service maps, web services, inbound email actions, SLAs and more.
  • Knowledge of best practices in ServiceNow development activities/coding.
  • Conducting Proof of Concept activities when necessary.
  • Integration with 3rd party tools using (web services, SOAP, email, MID, etc)
  • Good understanding of building Machine Learning, AI, RPA scenarios will be added value.

 

Roles & Responsibilities: 

 

  • Work with global ServiceNow team to implement ServiceNow across any location of client.
  • Design software that is simple to use to allow customers to extend and customize the functionality to meet their specific needs
  • Help design and implement new products and features while also enhancing the existing product suite.
  • Prepare run books on specific technology areas.
  • Undertake project specific Proof of Concepts activities to validate technical feasibility with guidance.
  • Work with the client team to address escalations and own the resolution during the critical incident scenario.
  • Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
  • Identify opportunities for automation standardization and stabilization of environment.
  • Ability to multi-task and change priorities as needed
  • Applies innovative technical solutions to business and the application processes.
  • Excellent written and verbal communication skills.
  • Excellent analytical and Strong problem-solving skills
  • Excellent teamwork and team building skills.

 

Academic & Professional Skills:

  • ServiceNow System certified administration is a must
  • Certified Implementation Specialist- ITSM is a must
  • Certified Implementation Specialist- Risk & Compliance is preferred.
  • ITIL Foundations certification is a must.
  • Bachelors degree or equivalent combination of education.

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Areas of responsibility

Monitoring and Incident Detection-Analyse attack trends and correlate logs across systems to identify advance threats. Enhance monitoring processes and implement improvements for faster detection, to ensure compliance with security frameworks and regulatory standards.

Incident Handling and Analysis-Perform root cause analysis, create incident response plans and implement disaster recovery measures to minimize business disruption

Threat Assessment and Analytics-Undertake forensic analysis using advanced analytics tools and implement mitigation measures to align with compliance requirements.

Stakeholder Coordination and Audit Assistance-"Liaise with cross functional teams, external vendors and auditors to ensure compliance with security frameworks.

Maintain audit documentation and ensure its accuracy while implementing processes that support audit readiness and continuous compliance."

Training and Awareness-Assist in creating and delivering cybersecurity awareness sessions, including guidance on phishing and malicious emails.

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Mandatory Skills: ServiceNow - GRC .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.