Job Description
Job Title:  System Engineer -
Req Id:  91119
City:  Mounds View
State/Province:  Minnesota
Posting Start Date:  8/25/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Title: System Engineer (Desktop Support Engineer)

Experience Required: 2–3 Years

Job Summary:

We are seeking a skilled and customer-focused Desktop Support Engineer with 2–3 years of hands-on experience in PC and laptop hardware servicing, software troubleshooting, and end-user support. The ideal candidate will have a strong understanding of Windows OS, basic networking, and experience supporting a wide range of devices and applications in a corporate environment.

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Key Responsibilities:

  • Provide desk-side support for desktops, laptops, smartphones, Apple devices, and MAC OS.
  • Install, configure, and troubleshoot desktop applications including MS Office, O365, Outlook, Skype, and other business-critical tools.
  • Perform PC break/fix, hardware upgrades, and OS installations using SCCM and manual methods.
  • Support end-user devices such as printers, scanners, docking stations, and monitors.
  • Conduct remote troubleshooting and guide users through step-by-step solutions.
  • Maintain accurate records of technical issues and resolutions in the IT service desk system.
  • Coordinate with various technical teams to resolve complex issues.
  • Provide L1 smart hands support for servers and network devices.
  • Perform daily health checks and support AV equipment in meeting rooms.
  • Track and manage IT assets, including installations, retirements, and inventory updates.
  • Ensure timely resolution of incidents and service requests while maintaining high customer satisfaction.
  • Assist in creating technical documentation and user manuals.
  • Escalate unresolved issues to appropriate support levels and follow up to ensure resolution.
  • Maintain professionalism and clear communication with clients, peers, and management.

Required Skills & Qualifications:

  • 2–3 years of experience in desktop support or technical support roles.
  • Strong knowledge of Windows 7/10, SCCM, antivirus/anti-spyware tools.
  • Basic understanding of networking concepts: TCP/IP, DNS, DHCP, VPN, RDP.
  • Familiarity with server/storage environments and tape libraries is a plus.
  • Excellent troubleshooting and deductive reasoning skills.
  • Strong communication and interpersonal skills.
  • Ability to work independently and meet deadlines.
  • Experience with mobile device management and video conferencing support.
  • Proven ability to manage IT equipment lifecycle: deployment, refresh, retirement, and secure disposal.
Mandatory Skills: Desktop Support .

 

Expected annual pay for this role ranges from $25,000 to $50,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.