Job Description
Job Title:  Administrator L3
Req Id:  107051
City:  Mountain View
State/Province:  California
Posting Start Date:  10/31/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Position Overview

The Executive Support Specialist provides high-touch technical and administrative assistance to senior executives and their administrative teams. This role ensures seamless technology experiences, proactive issue resolution, and exceptional customer service for high-profile stakeholders.

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Key Responsibilities

•             Deliver white-glove technical support for executives, including troubleshooting across Microsoft and competitor products.

•             Manage incident and service requests via IcM and ServiceNow; ensure timely resolution and SLA compliance.

•             Provide real-time AV and meeting support for executive events and conferences.

•             Perform technical tasks such as:

o            Password resets and identity management.

o            Software installations and Exchange administration.

o            Hardware setup and troubleshooting.

•             Generate service reports (ticket volumes, SLA metrics, NSAT scores) and maintain knowledge base documentation.

•             Act as liaison between executives and engineering/product teams to escalate and resolve complex issues.

•             Maintain strict confidentiality and professionalism in all interactions.

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Required Qualifications

•             Technical Expertise: Strong knowledge of Microsoft technologies (Windows, Office 365, Teams)

•             Problem-Solving Skills: Ability to diagnose and resolve complex technical issues quickly.

•             Communication: Excellent verbal and written communication skills for executive-level interactions.

•             Customer Service Orientation: Demonstrated ability to deliver exceptional support under pressure.

•             Adaptability: Ability to learn new tools and troubleshoot unreleased products.

•             Certifications (Preferred): ITIL, MCP, or equivalent.

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Desired Attributes

•             Honest, diligent, and detail oriented.

•             Comfortable working in high-pressure environments.

•             Strong interpersonal skills and a proactive mindset.

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Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $110,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.