Job Description
Job Title:  Administrator - L3
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  9/16/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction

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Application Support Engineer (L2)

Domain: Banking & Financial Services

Location: Mumbai / Hyderabad (Client Location)

Experience: 3–5 Years

Key Skills: Window/ AIX/ Linux/ Redhat OpenShift/Basic SQL/ hands on with Monitoring tools, Strong troubleshooting /Understanding of ITIL processes

Role Summary

We are seeking an experienced Application Support Engineer (L1) (L2) to provide end-to-end production support for mission-critical banking applications running on Red Hat OpenShift (OCP) platforms. The role involves production incident management, application deployments, monitoring, release management, and cloud migration support. The candidate will work closely with Development, DevOps, Infrastructure, DBA, Security, and Business teams to ensure high application availability, operational excellence, and SLA compliance.

Key Responsibilities

• Application & Production Support & Monitor application health and ensure high availability.

• Manage P1/P2/P3 incidents, service requests, and production issues.

• Perform incident triage, troubleshooting, root cause analysis (RCA), and service restoration within SLA.

• Prepare RCA, SOPs, operational documentation, and knowledge articles

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Linux Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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