Job Description
Job Title:  Analyst
Req Id:  103602
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  10/14/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the pro

Taking ownership and being accountable of mortgage applications, from initial submission through to offer, delivering a seamless service to brokers and partners

·         Reviewing and screening residential owner occupied and buy to let (in both individual names and trading companies names) mortgage applications to understand the customer and application type, ensuring the correct packaging requirements are set

·         Applying a future thinking, holistic approach by anticipating the need of the underwriter, this will be done through:

o    Understanding and assessing the risk of the application

o    Using and interpreting lending policy to ensure the case meets the packaging guidelines

·         Being responsible for the quality of data, identify and correct inaccuracies, including customer personal data, property portfolio and income and commitments, including the validation of documentation

·         Working to agreed deadlines, meeting and exceeding set SLAs at each touchpoint

·         Managing all mortgage documents and supporting information, by assessing and validate documents, ensuring they meet the relevant policy and regulatory guidelines.

·         Ensuring the case is managed through the relevant systems, ensuring one customer and application record that is reflective of the information required to manage risk and deliver for our customers, including using relevant third party websites and systems, e.g. Companies House

·         Having the ability to review and asses key documents and mortgage information, such as:

o    Income evidence; payslips, P60’s, SA302’s, financial accounts and business plans etc

o    Proof of ID, proof of address

o    Buy to let portfolio’s etc

o    Credit reference reports, EPC reports, Companies House searches

·         Undertaking required Customer due-diligence through:

o    Document assessment and validation; proof of ID, proof of address

o    Ensure accuracy of data from a customer identity perspective

o    Ensure CDD policies are adhered to

·         Protecting the customer and the Bank by having a strong knowledge of anti-money laundering policies and fraud prevention processes.  Identification of potential external fraud, and scheme misuse to protect the bank against possible bad debts, referring to the relevant team.

·         Adhering to required data management standards by applying the correct updates and notes in a clear and concise way

·         Maintaining strong technical system knowledge of mortgage origination systems and the wider supporting systems (quest, lender hub, kama etc.)

·         Delivering against service KPIs, ensuring efficiency and effectiveness targets are met

·         Understanding of system rules and affordability calculators to ensure adherence to policy and bank risk appetite

                      Adhering to all Standard Operating Procedures across the application journey


 

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  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

    • Undertake product trainings to stay current with product features, changes and updates
    • Enroll in product specific and any other trainings per client requirements/recommendations
    • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
    • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver
 

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed
Mandatory Skills: Mortgage( DM) .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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