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Title: Associate Analyst

Requisition ID: 66940

City: Mumbai

Country/Region: IN

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Area: Mortgage Application Processing

Role: Associate Analyst

Band: AA

Required Experience: 0-2 Years of overall experience,

Essential Hiring Skills:

• Good understanding of the UK mortgage market with experience of handling mortgage applications

• Experience in the validation of customer data and documentation with history of correctly

identifying AML, CDD and fraud concerns

• Experience of working within a high paced environment, managing high volumes with prioritisation

skills ensuring KPIs and SLAs are adhered to

• Ability to work collaboratively with the onshore teams through effective communication skills

• Strong attention to detail, utilising your knowledge and support tools to progress mortgage

applications correctly

• Strong verbal and written communication skills to ensure a smooth experience for Brokers and

customers

• Have a proactive and professional approach to drive a right first-time outcome for the customer

• Ability to support and develop team colleagues by training and collaboration across the team

• Compliance with monthly quality checks ensuring accuracy on cases worked

• Understanding of UK legislation

• Very strong interpretation and articulation skills

• Excellent Keyboard skills and should be familiar with working on a laptop

• Strong typing skills with a minimum of 45 words per minute

• 100% shift adherence and demonstrate flexibility to work in shifts

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Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: Mortgage( DM) .

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

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