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Audio/Video Engineer
- Hands on experience in AV System equipment's Installation, Termination & Configuration
- Hands on experience in Video Conferencing System Installation and Configuration
- Hands on experience in validating AV BOQ
- Knowledge on Extron, Crestron, DMX, Digital Signage, Polycom devices
- Hands on experience in handling Cisco, Panasonic, and Polycom video conference units across various locations
- Knowledge in upgrading the firmware of the VC/AV devices
- Experience in handling VIP VC call for end-to-end user support for both internal as well as external (clients) calls
- Experience in Service Now ticketing tool i.e. management of ticket/ Incidents/CR’s in provided SLA
- Able to troubleshoot AV/VC related issues and trying to resolve it in the provided SLA
- Sound knowledge and Hands-on experience on AV products i.e. Amplifier, Control Processors, Digital Signage, Transmitters/Receivers,
- Knowledge in protocols like H323, SIP, RTP
- Experience in managing the virtual events conducted on Webex/MS-Teams/Google meet/Zoom platform
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Deliver
| No | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails |
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Experience: 1-3 Years .
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