Job Description
Job Title:  Head- Managed Services
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  7/9/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. 
Job Description: 

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We are seeking an experienced Delivery Manager to oversee the end-to-end management of Managed Services Program within the bank’s Application Management and Production Support services. The Delivery Manager will be responsible for ensuring application stability, timely delivery of change requests, adherence to regulatory requirements, and seamless coordination between technology, operations, and business stakeholders.

 

Key Responsibilities

1. Service Delivery & Production Support

•            Own the availability, stability, and performance of credit card and loan applications.

•            Drive incident, problem, and change management processes in line with ITIL standards.

•            Ensure regulatory and compliance requirements are met for all application changes.

•            Establish SLAs and KPIs, monitoring performance and ensuring continuous improvements.

2. Change & Release Management

•            Plan and deliver application enhancements, upgrades, and regulatory changes.

•            Coordinate with development, testing, infrastructure, and vendor teams to ensure timely releases.

•            Oversee release governance, risk assessment, and rollback strategies.

3. Stakeholder Management

•            Act as a single point of contact (SPOC) for credit card and loan application delivery.

•            Partner with business product owners, operations, risk, and compliance teams to capture requirements and align delivery.

•            Communicate delivery status, risks, and issues to senior management.

4. Vendor & Partner Management

•            Manage third-party vendors and technology partners for application support and enhancements.

•            Negotiate SLAs and ensure compliance with contractual obligations.

5. Leadership & Team Management

•            Lead a team of application support analysts, engineers, and SMEs across credit card and loan platforms.

•            Foster a culture of ownership, accountability, and continuous improvement.

•            Drive knowledge management, training, and succession planning.

 

Required Skills & Competencies

•            Banking domain expertise in credit card and loan systems (origination, servicing, collections, payments, etc.).

•            Strong experience in IT service delivery and application support management.

•            Knowledge of ITIL processes, incident/problem/change management.

•            Past experience in managing production services for banking platforms, middleware, APIs, and digital channels.

•            Ability to manage large cross-functional programs with multiple stakeholders.

•            Strong vendor management and contract governance experience.

•            Excellent communication, negotiation, and leadership skills.

 

 

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Qualifications

•            Bachelor’s degree in Computer Science, IT, or related field (Master’s preferred).

•            20 years of experience in IT service delivery / production support, with at least 5 years in banking applications.

•            ITIL certification mandatory; PMP/Prince2 or Agile delivery certifications preferred.

 

Performance Metrics

•            Application uptime and SLA adherence.

•            MTTR (Mean Time to Restore) and incident reduction.

•            Regulatory change delivery on schedule.

•            Business satisfaction scores (CSAT/NPS).

•            Cost efficiency and vendor performance.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. 

Applications from people with disabilities are explicitly welcome. 
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.