Job Description

Talent Development Analyst – Opportunity Summary

Your daily responsibilities involve providing comprehensive and timely support to the Talent Development function for activities, liaise with external providers and manage internal stakeholder requests. You will ensure that Talent Development events and activities are accurately scheduled, maintained, and reported on, and that invoicing is kept up to date. Developing a good working knowledge of Workday functionality, reporting and administration of Digital learning platforms. Additionally, supporting development of content and coordination of initiatives and programmes.

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Key Responsibilities

Candidate should have prior experience with LMS-Learning Administration activities (Workday-tool experience) and key associated tasks- learning coordination/reporting/vendor management experience.

Scheduling

• Managing coordination of the Talent Development inbox and calendar
• Managing trackers, taking care of updating calendars, trackers, project management tools
• Scheduling sessions in Outlook (e.g. Induction sessions, DEI sessions, Development programmes) and serving as a point of contact for providers to arrange these sessions, request reports, update content, and handle general inquiries)
• Creating attendee lists for sessions e.g., onboarding programme (Intro to PE, Conscious Inclusion, Global Induction)
• Maintaining attendance trackers and updating in Workday Learning

 Development Budget/Professional Qualifications and Digital Learning

• Monitoring development budget and professional qualification requests working with TD team members
• Booking courses for Development Budgets or Professional Education
• Helping employees with finding trainings or proposing available options
• Monitoring usage of digital learning initiatives e.g. London Business Forum, LinkedIn learning, Finance Unlocked
• Preparing reports on usage and budgets for development

Workday

• Setting up courses, programs, and lessons and uploading content as required
• Editing highlighted courses and content
• Sending suggestions for courses to employees
• Monitoring mandatory training completion
• Working actively with Workday Team to improve processes, testing new options, etc.

Finance

• Responsible for managing and tracking the annual TD budget
• Manage invoicing with other teams across the business inc. HR and Finance
• Deal with invoices, and any issues related to the financial aspects and propose solutions
• Manage invoice tracker

Psychometrics

• Sending out login credentials to employees and saving reports
• Maintaining completion trackers
• Supporting with preparing insights from assessment

AOB

• Create and maintain processes in process management tool, Nintex
• Support Talent Development requests for data and reporting
• Support development of content and coordination of initiatives and programmes
• Support development of initiatives and programmes working in collaboration with TD team. Propose ideas and solutions based on key insights (e.g. Pulse, exit data etc) and focused on strategic offering.
• Providing high level service for all employees in requests related to Talent Development
• Building and maintaining effective relationships with internal and external stakeholders

Requirements

• 5+ years in HR or L&D within a corporate environment
• Proficient in MS Office and Workday
• Strong organisational, interpersonal, and time management skills
• Proactive and solutions-oriented

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

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Deliver