Job Description

Position: Senior Nexthink Engineer
Location: Mumbai
Experience Required: 6 to 10 Years

As a Senior Nexthink Engineer at Wipro Technologies, you will play a pivotal role in elevating end-user experience and operational efficiency across our client environments. Your extensive expertise in Nexthink platforms, combined with advanced PowerShell scripting and endpoint management skills, will enable you to design, implement, and maintain sophisticated automation and monitoring solutions. This role demands a proactive, detail-oriented professional who thrives in complex technical ecosystems and values collaborative problem-solving.

You will be responsible for supporting diverse Nexthink deployment models — On-Premises, Hybrid, and SaaS — ensuring seamless platform performance and integration. Utilizing your deep understanding of DEX capabilities and endpoint analytics, you will drive insights that directly impact user satisfaction and infrastructure health. Your contributions will significantly enhance organizational visibility into endpoint states, facilitating rapid issue resolution.

Wipro’s commitment to innovation and digital transformation empowers you to develop reusable, modular PowerShell scripts that not only automate routine tasks but also enable advanced remediation across numerous environments. Your role extends beyond scripting to encompass comprehensive endpoint infrastructure knowledge, including Windows operating systems, Active Directory, Intune, SCCM, and more, positioning you as a key technical resource in cross-functional teams.

Join a global leader passionate about reinvention and collaborative excellence, where your technical expertise and passion for results will be recognized and nurtured.

͏Key Responsibilities

Key Responsibilities

• End-to-end management and continuous support of the Nexthink platform components including Finder, Portal, Investigations, Categories, and Campaigns, ensuring optimal configuration and availability.
• Conduct proactive analysis of Nexthink data to uncover endpoint performance bottlenecks, identify user experience issues, and detect operational inefficiencies to be addressed.
• Design, develop, and rigorously test PowerShell scripts to automate remediation activities, streamline reporting, and enhance endpoint management capabilities.
• Develop and deploy Nexthink Remote Actions leveraging PowerShell automation to empower rapid response and corrective measures across endpoints.
• Implement innovative automated solutions covering software deployment, configuration management, patch validation, compliance reporting, and real-time device health monitoring.
• Perform thorough root cause analysis and execute advanced troubleshooting of complex endpoint, operating system, and application-related challenges to minimize downtime.
• Review, contribute to, and document High-Level Designs (HLD), Low-Level Designs (LLD), Statements of Work (SOW), Standard Operating Procedures (SOP), and knowledge resources ensuring clear and consistent technical documentation.
• Create and maintain operational dashboards and executive-level reports, delivering actionable insights and case studies to internal teams and clients.
• Collaborate effectively with Infrastructure, Wintel, Active Directory, SCCM, Intune, Security, Network, and Data Center teams to facilitate issue resolution and support successful project executions.
• Monitor project risks, track dependencies and action items, ensuring timely implementation and ongoing communication with stakeholders.
• Mentor junior Nexthink engineers and PowerShell developers by providing technical guidance, best practices, and fostering knowledge sharing to build team capability.

͏

This position requires an individual with profound expertise in Nexthink tools and PowerShell, driving excellence in digital employee experience management. The role demands hands-on skills in endpoint infrastructure, administration, and automation, with a focus on delivering business value through technology innovation and operational stability.

A successful candidate will be adaptive, delivering effective solutions within complex technical landscapes, and demonstrating strong analytical, troubleshooting, and communication abilities. They will maintain a client-centric mindset, ensuring that user experience enhancements align with strategic business objectives. Proactivity, collaboration, and agility in learning new technologies will be critical to ongoing success in this evolving digital workplace environment.

͏

The ideal candidate will showcase a blend of advanced technical skills, strategic thinking, and collaborative leadership. Competencies essential for this role include:

• Client Centricity: Demonstrate commitment to understanding and fulfilling client needs, delivering high-quality solutions and exceeding expectations.
• Passion for Results: Exhibit dedication to achieving measurable outcomes and driving continuous improvement.
• Execution Excellence: Ability to deliver projects with precision, adhering to timelines and quality standards.
• Collaborative Working: Engage effectively with diverse teams across disciplines and geographies, fostering open communication and knowledge sharing.
• Learning Agility: Stay ahead of technological trends, continuously upskilling to meet emerging challenges.
• Problem Solving & Decision Making: Analyze complex situations critically and implement sound, innovative solutions swiftly.
• Effective Communication: Clearly convey technical concepts to both technical and non-technical audiences, ensuring understanding and alignment.

͏

At Wipro Technologies, we believe in empowering our employees to continually reinvent themselves and their careers in alignment with our vision to be a leading force in digital transformation. Joining our Technology Services unit means becoming part of a culture that prizes innovation, collaboration, and purposeful impact. Our Digital Workplace Services practice fosters an environment where every engineer’s contribution strengthens our ability to deliver transformative solutions for our clients.

We are committed to diversity and inclusivity, offering equal opportunities to professionals regardless of background, and encouraging applications from candidates passionate about driving meaningful change in the IT landscape. Our modern work environment supports growth, learning, and engagement, and provides opportunities to work on cutting-edge technologies impacting global enterprises.

Join us and become part of a team where your skills are valued and your career path is shaped by your ambition and contributions. Reinvent your world with Wipro.