Job Description
Job Title:  Major Incident Manager L1
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  11/10/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

  • ITIL framework knowledge and operational experience in Incident Management, Major Incident Management, Problem Management & Change Management.
  • Worked as Major Incident Manager with hands on experience in chairing MIM (Business & Technical) Calls
  • Performs incidents trend analysis, create problem ticket for recurring incidents etc.
  • Managed cross tower incidents and complex problems
  • Good understanding of Service Desk Operations, Escalation Management
  • Senior Stakeholder Management experience
  • Good Communication skills – Verbal and Written
  • Good Understanding of Application, infra towers and services

Willing to work in Shifts (24*7)
Mandatory Skills: ITIL Incident Mgmt .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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