Job Description
Job Title:  Network Voice Admin
Req Id:  87147
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  8/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

1.Should have knowledge and experience on

a. Cisco Voice on-prem Infrastructure i.e. CUCM, IM&P, Unity, UCS Server, Call billing server, Call recording solution and VM ware ESXI.

b. Cisco Cloud infrastructure i.e. Webex Calling, Video conferencing devices

c. Genesys On-prem engage and equivalent Cloud Contact centre agent Configuration & Troubleshooting

d. Configuration & Troubleshoot Voice Gateway, MGCP, H.323, SIP, SIP & TDM PRI Voice

 

2. Follow customer defined checklists for Voice & Video infrastructure along with Contact centre setup

 

3. Able to resolve the issues pertaining to Voice & Video infrastructure along with Contact centre setup

 

4. Logs Analysis of Voice and Video infrastructure along with Contact canter setup

 

5. Willing to work in Designing, building, maintaining, and upgrading the unified communications platform, which includes

a. High Availability and DR failover

b. Patch Management monthly & Vulnerability assessment weekly

c. TRAI & DOT restrictions implementation for calling services

d. Proactive Monitoring

e. Daily / Weekly backup

f. Voice & Video quality issue Troubleshoot & Logs monitoring & analysis capability.

 

6.Knowledge of Voice L1 & L2 configuration

a. IP Phones & Video Conferencing devices configuration related to CUCM and Webex Cloud

b. H.323, SIP, MGCP Voice gateway configuration along with Dial-peers

c. Genesys On-prem engage and equivalent cloud contact centre agent configuration and troubleshooting

d. Should be able to work with Cisco TAC and other vendor support team

e. Design and implement the changes of Voice product

f. Setup related documentation

g. Managing and monitoring of log files of Voice devices

 

7. Preparation of Daily/Weekly/Monthly reports

a. Understand & Close security audit points of customers.                  

b. Problem determination and resolution within SLA's

c. Perform Root Cause Analysis for the incidents

d. Co-ordination with Local & Global Teams for various issues.

 

8. Meeting room, Training room and Board rooms Audio infra knowledge

a. Proactive Monitoring

b. Voice & Video quality issue Trouble shoot & Log’s monitoring & analysis capability.

c. Daily health Check

d. Preventive Maintenance

e. Plug and play device support

f. Regular Inventory reconciliation

g. All types of Video conferencing support

h. Candidate should be able to provide all types of AV devices support

 

9. Service now ticketing tool

a. SLA understanding

b. End user communication via ticketing platform

 

10. Events and Training

a. Thorough understanding of Online events

b. Thorough understanding of Hybrid events

c. Thorough understanding of events requirements and best practices to be followed  

 

11. Knowledge of Service now Tool

 

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Mandatory Skills: Network Voice and Collabration Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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