Job Description
Job Title:  Required Immidiate joiner -CHANGE MANAGER L3 @Mumbai Malad location only
City:  Mumbai
State/Province:  Maharashtra
Posting Start Date:  5/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

'The Change/Release Manager is accountable for coordinating and managing low-to-high complexity changes and releases within the IT environment, ensuring smooth implementation, successful deployments, and minimized risks in line with ITIL best practices.
 Change Management
- Own and manage the end-to-end Change Management process in compliance with ITIL standards.
- Chair and facilitate Change Advisory Board (CAB) meetings, documenting agendas, minutes, and decisions.
- Act as liaison between technical teams, business stakeholders, and the CAB.
- Evaluate, authorize, and prioritize change requests based on risk, impact, and business value.
- Ensure stakeholder communication and alignment for all changes.
- Develop and enforce change management policies, procedures, and governance.
- Provide leadership and guidance to Change Coordinators and technical teams.
- Drive continuous improvement initiatives in change processes and tools.
Release Management
- Coordinate release activities for minor updates, patches, and small,medium-scale deployments.
- Ensure compliance with organizational release policies and standards.
- Maintain accurate documentation of change requests, approvals, and release notes.
- Communicate release schedules, risks, and impacts to stakeholders.
- Monitor post-release performance, conduct validation, and escalate issues when necessary.
- Support senior Change/Release Managers in complex or high-risk initiatives.

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  • -5-8 years of ITSM experience in Change and Release Management 
    - Understanding of ITIL Change Management and Release Management processes.
    - Familiarity with Incident and Problem Management for change impact analysis.
    - Basic knowledge of Configuration Management Database (CMDB).
    - Experience with ITSM tools (ServiceNow, BMC Remedy, Jira Service Management).
    - Ability to perform risk and impact assessments for changes and releases.
    - Knowledge of ITIL v4 principles, especially Service Transition.

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2. Skill upgradation and competency building

  • Clear wipro exams and internal certifications from time to time to upgrade the skills
  • Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
  • Write papers, articles, case studies and publish them on the intranet

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Deliver

No. Performance Parameter Measure
1. Contribution to customer projects Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT
2. Automation Process optimization, reduction in process/ steps, reduction in no. of tickets raised
3. Skill upgradation # of trainings & certifications completed, # of papers, articles written in a quarter

 

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Mandatory Skills: Business MSI Multi Sourcing Integration .

 

Experience: 5-8 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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