Job Description

Hours of operation: - 24 X 7, including weekdays, nights, holidays and weekends.

Job requirements

·       Install, configure, maintain, troubleshoot, resolve software, hardware, configuration and operational problems across the Nutanix HCI products and technologies

·         Experience in Nutanix Prism element, Prism central, VM Migration, High Availability, Distributed file system (DFS), Acropolis Dynamic scheduling (ADS).

·         Deploy virtual machines, use of clones, snapshots, templates

·         Experience in VM Migrations, Cross cluster live migration and Prism central

·         Hands on Experience of Migration/Replication tools like Nutanix Move

·         Good experience on upgrading firmware and BOIS of various physical hardware like HPE, Cisco, DELL, Lenovo and Fujitsu through LCM and AOS, NCC upgradation.

·         Troubleshoot Cluster health, Redundancy factor, Networking & storage related issues

·         Troubleshoot on Nutanix related issue

·         VM templates, Snapshots, VSwitches, Bridges, LCM, AOS, Role based access control (RBAC)

·         Up-gradation of AOS, Prism central, AHV, NCC and foundation on Nutanix environment

·         Monitoring of VMs resource utilization using Prism central and Prism Element

·         Knowledge on creation Bridges and adding Uplinks on AHV clusters

·         Knowledge on hyper converged infrastructures: Nutanix NX series, Fujitsu & Lenovo series

·         Knowledge on AHV upgradation using LCM, Single Click Upgrade

·         Nutanix AOS license management 

·         Up-gradation of AHV and AOS version on Physical servers.

·         Participate daily operational meeting/major incident call and weekly management call

·         Knowledge on HPE, DELL, CISCO, FUJITSU hardware management

·         Knowledge on Service Now Ticketing tool.

·         Knowledge on VM storage policies, Affinity policies, Exporting a VM as an OVA file.

.         Creating and running a Playbook.

.          Knowledge of Data Protection in Prism element and Replication Factor.

                        Qualification

                        •                     Graduation

•                     Vast technical expertise in Nutanix HCI and related technologies

                        Experience

                        •                     Overall IT experience of more than 7- years with at least 5-6 years hands on experience in Windows

•                     Good administrative knowledge

•                     Experience in finance domain in same profile would be an added advantage.

•                     Experience in Team management, vendor management

Skills Required

•                     Administrative knowledge on Windows

•                     Data Center Knowledge

•                     Shell scripting for Automation of admin tasks

•                     Good communication skills

•                     Ability to learn and adapt with enterprise class technologies, best practices

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Do

• Ensure timely response of all the tickets raised by the client end user
• Service requests solutioning by maintaining quality parameters
• Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
• Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
• Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
• Provide an acceptance and immediate resolution to the high priority tickets/ service
• Installing and configuring software/ hardware requirements based on service requests
• 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
• Provide application/ user access as per client requirements and requests to ensure timely solutioning
• Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
• Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
• Coordinate with on-site team for complex problem resolution and ensure timely client servicing
• Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

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