Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction

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· Maintaining Active Directory, DHCP, DNS, Group Policy 

· Active Directory management 

· AD Replication management 

· Group policy management 

· Incident / Request Fulfilment / Change management 

· Backup of Active Directory & Restore Active Directory. 

· Review of daily/weekly/monthly checklist 

· Event log analysis at regular interval for maintaining the integrity of servers 

· Repeat Incident / Alert Analysis 

· Managing / reconfiguring of DHCP scopes and reservations 

· Managing / reconfiguring of DNS 

· System State backup 

· Managing / reconfiguring terminal services, cluster services, file servers 

· Necessary support for restoration or drill 

· Preparation of MIR for Major Incidents 

· Reinstallations raise due to incidents 

· Vendor coordination 

· Incident / Request Fulfilment / Change management 

· Define the associated change management procedures for patch roll outs. 

· Publish the patches for a release into the Patch Management tool. 

· Push the patches to the servers or setup a Scheduled Pull from OEM 

· Test the release / upgrade / new patch on the Test Environment provided by customer before it is rolled out on all other production systems 

· Necessary support for restoration or drill 

· Preparation of MIR for Major Incidents 

· Reinstallations raise due to incidents 

· Incident / Request Fulfilment / Change management 

Office 365 (O365) 

§ Manage services for monitoring, incident management 

§ Troubleshoot whenever there is an incident and remediate 

§ Provide environmental and infrastructure support for managing O365 workloads 

§ Management of the admin console options available in O365 cloud quadrants. 

· Public Folder Maintenance (Defining Hierarchy) 

· Recycling of Exchange Services in case of any issues 

· Queue Clearing in case of any issues 

· Exchange Database Replication Management 

· Analysing Log Files in case of any issues 

· Troubleshooting on exchange mail flow 

· Exchange Patching and updates 

· Necessary support for restoration or drill 

· Preparation of MIR for Major Incidents 

· Review of daily/weekly/monthly checklist 

· Repeat Incident / Alert Analysis 

· Reinstallations raise due to incidents 

· Incident / Request Fulfilment / Change management 

Managing Virtual Machine Settings

· Allocating more memory, additional CPU, NIC

· Creating Virtual Machine Snapshots

· Apply a Snapshot and Rename a Snapshot

· Delete a Snapshot and Delete a Snapshot Subtree

· Revert a Snapshot

· Increasing disk space to VMs

· Adding users to Hyper-V console

· Hyper-V/VMWare/Cisco Flexpod/Cisco UCS Log file administration

· Hyper-V/VMWare/Cisco Flexpod/Cisco UCS System accounting and Security

· CR Document Preparation

· Multipathing configuration

· Configuring Alarm and monitoring parameters in VCenter

· Managing / reconfiguring terminal services, cluster services, file servers

· Necessary support for restoration or drill

· Preparation of MIR for Major Incidents

· Reinstallations raise due to incidents

· Vendor coordination

· Incident / Request Fulfilment / Change management

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