Job Description
Field Operations & Maintenance
- Troubleshoot and resolve fibre and network faults using OTDR, light meters, and network diagnostic tools.
- Perform break/fix activities, proactive maintenance, and emergency restorations within defined SLAs.
- Coordinate with NOC, operations, construction vendors, and third‑party carriers to restore services.
Customer & Service Coordination
- Act as the on‑site technical representative for customer service appointments and issue resolution.
- Communicate effectively with customers regarding work status, timelines, and service expectations.
- Ensure accurate documentation of work completed, test results, and service updates in internal systems.
Scheduling, Dispatch & Reporting (role‑dependent)
- Support technician dispatch, appointment scheduling, and service coordination to optimise field operations.
- Update service records, job statuses, and completion milestones in scheduling and ticketing systems.
- Contribute to operational reporting on service completion rates and customer satisfaction.
͏
͏
͏
͏
Experience: 5-8 Years .
The expected compensation for this role ranges from $60,000 to $135,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.