Job Description
Role Purpose
The purpose of this role is to provide solutions and bridge the gap between technology and business know-how to deliver any client solution
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SKILLS
Expert in Network Operations including configuration and Troubleshooting of Data Centre, LAN/WAN across Cisco and Aruba oem's
- Wireless WLC/AP infrastructure Implement, Configuration & Troubleshooting. (Cisco, Juniper, Aruba)
- Experience on SD-WAN solution Deploy, configuration and troubleshooting. ( any one of: Cisco, PaloAlto, HPE, Versa, Velocloud, Fortinet)
- Experience on Network Security platforms like F5-LTM/GTM, PaloAlto FW
- Niche Technology experience, any one of Cisco ACI, NSX, SDN, SDA, DNAC, Configuration and Troubleshooting
Certification: CCNP Enterprise, HPE Aruba Network
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2. Skill upgradation and competency building
- Clear wipro exams and internal certifications from time to time to upgrade the skills
- Attend trainings, seminars to sharpen the knowledge in functional/ technical domain
- Write papers, articles, case studies and publish them on the intranet
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Deliver
| No. | Performance Parameter | Measure |
| 1. | Contribution to customer projects | Quality, SLA, ETA, no. of tickets resolved, problem solved, # of change requests implemented, zero customer escalation, CSAT |
| 2. | Automation | Process optimization, reduction in process/ steps, reduction in no. of tickets raised |
| 3. | Skill upgradation | # of trainings & certifications completed, # of papers, articles written in a quarter |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.