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JOB DESCRIPTION:

As a technical writer you will be responsible to preparing coherent and intuitive documentation appropriate to each audience including but not limited to test plans, user guides/manuals, help center content, standard operating procedures, playbooks, application programming interface documentation, integration guides, architectural overviews, tutorials, debugging guides and release notes / release video.

RESPONSIBILITIES:

• Collaborate with Wing to identify the highest impact documentation to create, maintain and share a prioritized list of such projects.
• Work with SMEs to understand the scope, requirements, functional specs and other technical documents
• Write an outline for new documents and design the information flow
• Define project quality and metric norms
• Help junior members research, interact with SME and gather information
• Work on end user training documentation
• Handle documentation reviews and other tasks, along with team management responsibility
• Ability to ensure team’s adherence to process, and quality and consistency of deliverables
• Be responsible for maintaining high level of customer satisfaction

EXPERIENCE/SKILLS: Minimum of 10 years of experience in core technical writing and Madcap Flare tool

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MINIMUM REQUIREMENTS:

• Madcap Flare tool experience is must
• Knowledge of Google Cloud environment
• Use tools, publishing and processing appropriate to the team and audience
• Organize and manage documentation in an easily discoverable, coherent, and intuitive fashion

PREFERRED REQUIREMENT:

• Experience working as a technical writer in various domains

EDUCATION:

• Any bachelor’s degree

SKILLS:

• Past experience working on User documentation, SOPs, playbooks, Architecture handbooks, infrastructure related documentation etc. 
• Ability to demonstrate his/her work experience with detailed explanation of the processes involved in technical writing. 
• Strong oral and written communication skills. Good at articulation

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Deliver