Job Description
Job Title:  SERVICE DESK LEAD L1
City:  New York City
State/Province:  New York
Posting Start Date:  6/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Field Support Engineer (Mac & Windows)

Role Overview

We are seeking a highly skilled Field Engineer to join our NYC team. This is a unique hybrid role designed for a candidate who possesses strong system administration skills but also enjoys getting their hands dirty with physical support. You will be responsible for engineering our endpoint environments while simultaneously providing expert, desk-side hardware and software support to local users and white glove support to execs occasionally.

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Key Responsibilities

  • Physical Field Support: Act as the primary on-site technician to resolve hardware, software, and peripheral issues directly at user desks.
  • Zero-Touch Deployment: Maintain automated deployment workflows via Apple Business Manager and Microsoft Autopilot for seamless employee onboarding.
  • Local Infrastructure: Maintain physical office technology including conference room AV setups, printers, and basic networking hardware. 
  • Tier 2/3 Escalations: Serve as the senior technical resource for complex OS, network, or software issues escalated by the helpdesk

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Required Skills & Qualifications

  • Experience: Experience in physical field support and strong desktop support exposure.
  • Software Mastery: In-depth technical knowledge of Microsoft Windows 10/11 and Apple macOS
  • Platform Expertise:
    • Intune for Windows
    • Jamf for Mac (good to have)
  • Hardware Diagnostics: Strong ability to troubleshoot, repair, and upgrade laptop and desktop hardware.

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  • Certifications preferred:

 

    • Jamf 100 (Jamf Certified Associate)
    • Microsoft Fundamentals 

 

  • Scripting Basics (good to have) : Ability to use Bash, Zsh, or PowerShell to automate basic setup tasks.
Mandatory Skills: Desktop Support .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $121,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.