About the Role:

This is an administration role where you will be responsible for responding to queries from our life and pensions customers and financial advisors, relating to their life and pension products. This could be via letter, email or telephone. You will also be required to handle and resolve customer queries accurately and effectively, ensuring the best possible customer experience. You will take inbound calls and make outbound contact with customers, recognising when they need extra support and tailoring your approach to match their needs and circumstances

 
You can expect to build valuable customer relationships by developing a solid understanding of customer and intermediary needs while aiming to deliver the right outcome. You will also be responsible for ensuring that all will seek to identify potential problems, taking suitable action to correct or escalate any issues

The is a permanent role, and excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team.

What you will be doing:

• Customer Service – Provide award-winning administrative support and be part of a supportive team that is all about doing the right thing for our customers
• Accuracy – Maintain accuracy and accountability in an expanding and fast-paced environment
• Teamwork – Recognise the importance of working together as a team to maximise team, department, and company results
• Knowledge - Achieve and actively maintain skills and knowledge of the financial services industry. Focus on sharing knowledge and skills to continue to develop the team and its effectiveness
• Development - Develop new processes and challenging existing ones to maximise efficiency and accuracy. Focus on personal development to achieve industry and career progression

What we are looking for:

• You will be process-driven and possess a keen eye for detail
• An excellent communicator capable of clearly and effectively presenting ideas to stakeholders
• A passion for customer service with a commitment to deliver on you promises and going above and beyond for our customers
• Computer literacy and willingness to learn new systems and technologies
• No requirement for any contact centre or financial services experience as full and ongoing training will be provided

Application of Individual Conduct Rules:

Standard of conduct is reasonable under all circumstances relating to:

• Must act with integrity
• Must act with due skill, care and diligence
• Must be open and cooperative with the FCA and other regulators
• Must pay due regard to the interests of customers and treat them fairly
• Must observe proper standards of market conduct