Job Description
Job Title:  Incident Manager L1
City:  O Fallon
State/Province:  Missouri
Posting Start Date:  12/2/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Overview

We are seeking an experienced ITIL professional with strong expertise in Incident Management and Problem Management. The ideal candidate will drive ITIL best practices, ensure operational excellence, and provide actionable insights through reporting and analysis. This role requires excellent communication skills to engage with program teams and stakeholders effectively.

Key Responsibilities

  • Incident Management
    • Oversee and manage the lifecycle of incidents to ensure timely resolution.
    • Implement ITIL best practices for incident handling and escalation.
    • Monitor incident trends and identify areas for improvement.

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  • Problem Management
    • Conduct root cause analysis for recurring issues.
    • Develop and implement permanent fixes to reduce incident volume.
    • Maintain a problem management database and ensure accurate documentation.
  • Reporting & Analytics
    • Prepare and deliver comprehensive reports on incidents and problems.
    • Analyze data to identify patterns, trends, and improvement opportunities.
    • Present findings and recommendations to program teams and leadership.

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  • Stakeholder Engagement
    • Communicate effectively with program teams regarding performance metrics and reports.
    • Drive awareness and adoption of ITIL best practices across the organization.

Required Skills & Qualifications

  • Strong knowledge of ITIL framework (Incident & Problem Management).
  • Proven experience in managing IT operations and service delivery.
  • Expertise in reporting tools and data analysis (e.g., Excel, Power BI).
  • Excellent communication and presentation skills.
  • ITIL certification (Foundation or higher) is mandatory.

Preferred Skills

  • Experience with ITSM tools (e.g., ServiceNow, BMC Remedy).
  • Ability to work in a fast-paced, multi-program environment.
  • Strong analytical and problem-solving skills.
Mandatory Skills: ITIL Problem Mgmt .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $110,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.