Job Description
• Engage in and improve the whole lifecycle of services—from inception and design, through deployment, operations, and refinement.
• Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
• Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
• Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
• Practice sustainable incident response and blameless postmortems.
• Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
• Collaborate with a global team spread across tech hubs in multiple geographies and time zones
• Share knowledge and mentor junior resources.
• Develop and maintain automation pipelines for certificate renewal, traffic routing, alerting, and compliance reporting using tools like Ansible, Venafi.
• Drive improvements in ITSM and DQ SLOs, ensuring timely CRQ status updates and incident closure.
• Lead initiatives for Safety & Soundness and Operational Excellence across quarterly EPICs, covering areas such as PCI compliance, threat/toil management, self-healing, and ITSM defect resolution
All About You
• Background in operational resiliency and self-healing systems.
• Understanding of two factor authentication.
• Strong documentation and communication skills.
• Strong understanding and experience in implementing NGINX configuration.
• Intermediate understanding of Active Directory (Users / Groups), SAML, LTPA, SSO, Oauth.
• Understanding of DEVOPS technologies like Chef, Jenkins, Groovy, shell scripting, bitbucket, GIT.
• Experience in working with or implementing automation workflows and/or scripting development.
• Understanding of:
o Client-server relationships
o Network concepts (Layer 1 to Layer 3)
o Stack trace analysis (TCP dumps, heap dumps, CPU/memory analysis, thread dumps).
o Load balancers and application firewalls.
o Operating System navigation.
o Logging and monitoring methods, standards, and tools.
o High availability and business continuity planning
o Caching concepts
o Configuration management
• Awareness of security implementations, certificate management lifecycle, mutual TLS, SSL handshake, SSH keys, symmetric and asymmetric encryptions.
o Experience with AWS infrastructure and secure access practices.
o Familiarity with ITSM processes, compliance frameworks, and incident management.
o Excellent communication and collaboration skills across cross-functional teams
Experience: 3-5 Years .
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.