Job Description
Job Title:  OCP Engineer L2
City:  Taipei
State/Province:  Taiwan Prov.
Posting Start Date:  5/8/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Role Description:
This role requires excellent customer support experience for our end customers with wider Cloud technology experience in customer-facing environment. would require working on challenging technical problems and having a passion for solving problems with innovative and robust solutions. People should actively look for ways to automate and simplify complex processes, think ahead to future needs as well as present, take pride in being thorough and detail-oriented, and function well in a fast-paced environment.

Technical Skills:
- Redhat OpenShift based Cloud Infra deployment and troubleshooting support.
- Deployment expertise on Openstack or Kubernetes based Cloud Infrastructure
- Mandatory Skill: OpenShift Deployment and troubleshooting Support role
- Preferred: Red-hat OCP/ OpenStack / NCP
- Linux Level 3 Expertise
- Basic Level 2 Networking Expertise.

Primary Job Responsibilities:
- Customer Centric approach and Interface to the customers and Care Technical Leads for Care Cases.
- E2E case ownership with regular Governance with Care Technical Leads.
- Collaboration with L3 and Market teams.
- Perform initial diagnosis of incidents and find solutions through knowledge reuse.
- Perform Log collection, health check and Facilitate troubleshooting sessions between Customer & L3.
- Care delivery and Performance Management.
- Participate in Weekly case review meetings with Market & L3.

Availability of Support: It will be a general shift usually, only on need basis On-Call or emergency support might be required
Language: Mandatorily Mandarin who can communicate to customers in Taiwan

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Deliver

No. Performance Parameter Measure
1. Design and develop solutions Adherence to project plan/ schedule, 100% error free on boarding & implementation, throughput %
2. Quality & CSAT On-Time Delivery, minimum corrections, first time right, no major defects post production, 100% compliance of bi-directional traceability matrix, completion of assigned certifications for skill upgradation
3. MIS & Reporting 100% on time MIS & report generation

 
Mandatory Skills: Telecom Telco Cloud Orchestrator .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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