Job Description
Job Title:  Onsite Desktop Support Engineer
Req Id:  91131
City:  Warsaw
State/Province:  mazowieckie
Posting Start Date:  8/27/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

The Onsite Deskside Support will provide direct, face-to-face technical assistance to end users within the organisation’s physical office location. 

This role demands strong technical acumen, excellent communication skills, and a customer-focused mindset to deliver high-quality IT support in a dynamic and fast-paced environment. 

Location: Warsaw

Working mode: fully onsite

Contract type: Full time - CoE

Languages: Full working proficiency in Polish and English 

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Key responsibilities include

• Installation of the windows in new laptop/desktop and replicating configuration from old machine, SCCM OS deployment
•Provide technical assistance and support for incoming queries and issues related desktop support, mobile device management, Video Conferencing support
• Coordinating with various technical team to resolve the issue
• Installation and troubleshooting printer, Scanner etc end user devices
• Smart hand support includes L1 activities for Server and Network
• Address user tickets regarding hardware, software and networking
• Conduct remote troubleshooting
• To resolve incidents and upgrade different types of software and hardware. Installation of new hardware for customers, such as new monitors, docking stations, or keyboards. May also include diagnoses and resolving software and hardware incidents, including operating systems (Windows 7/10) and across a range of software applications on the client machine (Office applications, Outlook, Skype for Business, etc.)
 • Perform daily health check, Standby and support for Meeting Room’s Audio & Video devices

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Qualifications & Skills:

• Minimum 2-3 years of direct PC and Laptop hardware
service experience. 
• Proven work experience as a Desktop Support Engineer, Technical
Support Engineer, or similar role
• Skilled in desk side support and PC break/fix including administration of
Windows O/S and Basic skills on desk side support for smartphones,
Apple devices and MAC OS.
• Experience with Anti-spyware and Anti Virus Software, SCCM
• Basic Knowledge of Servers, Storage, Tape libraries, TCP/IP networking,
DNS, DHCP, VPN and RDP.
• Good Written and Oral Communication skills with Clients and
management. Good people sills.
• Ability to troubleshoot issues with systems and networks using good
deductive reasoning skills
• Ability to work with deadlines and complete tasks on-time.
• Expert in Installing and troubleshooting desktop applications, MS office,
O365, Outlook, Skype, basic applications etc.

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What we offer:

Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria)
Premium medical services for employees and family members (Luxmed)
Life & Disability Insurance for employees and family members (Generali)
Profitable Voluntary Pension Fund
Social Fund benefits: holiday bonuses, kindergarten allowances, etc.
Integration and cultural events for employees
Reward and recognition programs for high performers
Employee Referral bonuses
Relocation assistance: accommodation, travel, and other covered expenses
Friendly and inclusive company culture

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Equal Opportunity Employer:
Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law.

 

Internal Reporting and Whistleblower Protection:
Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com, or by post/courier to Wipro's registered office.
Mandatory Skills: Desktop Support .

 

Experience: 1-3 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
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If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.