Job Description

Join our dynamic team at Wipro Romania, a global leader in IT services and consulting. Since establishing our presence in Romania in 2007, we have experienced significant growth and expansion, becoming a key player in the region. At Wipro, we are committed to innovation, excellence, and delivering top-tier solutions to our clients. We offer a collaborative and inclusive work environment, opportunities for professional growth, and all the premises of an enjoyable and satisfying job.

As we prioritize building strong bonds with our team members, this role offers a hybrid work format, providing you with the flexibility to mix working from both our office in Bucharest and from home.

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Responsibilities:

•    Coordinates the teams that provide customer support to the client.
•    Manages and is responsible for the month closing and quarter closing activities in accordance to the
agreed standards.
•    Manages the performance indicators and ensures the legal compliance of delivering the objectives.
•    Point of contact for escalations coming both from internal and external customers
•    Supports the Project Manager teams in sustaining the process changes and improving the coordinated business segment.
•    Is responsible for the KPIs (performance indicators) of the coordinated teams
•    Implements process changes agreed at process/company level
•    Prepares the job description and the development plan for the team members; manages performance appraisals; makes proposals for team development/promotions/succession plan, etc.; defines the Sensitivity: Internal & Restricted
•    Standards and rules of the team; initiates and elaborates specific policies in relation to working with the client and in relation to the activity/process management etc.
•    Working with other managers on various business-related issues including performance management, organizational strategy, planning and sustaining new initiatives, etc.
•    Provides guidance to the team members in relation to high complexity processes/programs
•    Identifies areas of improvement and sets action plans; leads projects and initiatives at regional and global level
•    Ensures that the employees understand all HR programs that might have an impact on them
•    Manage conflicts at the team/process level, especially the ones related to organizational issues
•    Constantly motivates the team to perform to the fullest and to positively address the challenges,
encouraging teamwork
•    Ensures that the transfer of activities/responsibilities are well planned and implemented
•    Collaborates with the performance monitoring team: resource management, task balance, anticipation of any problem that may affect tasks, performance measurement, etc.

Requirements:

•    Proficiency in English
•    Previous work experience in Order Management is required. 
•    Previous work experience in Project Management represents an advantage. 
•    In-depth PC knowledge - Microsoft applications (especially Outlook, Excel, Word, Internet Explorer) 
•    First-hand experience in Transitions and Operations Management of an Order Management process in BPO/SSC 
•    Attention to the quality of details is a must, including the ability to clearly document the work done and to manage high volumes of work in a precise manner 
•    PMP Certification (existing or planned – required at the Expert and Master Level) 
•    People management skills 
•    Project Management Experience 
•    Ability to lead complex and ambiguous projects 
•    Teamwork focused 
•    Communication Skills 

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Benefits:

• • Attractive compensation package with a diverse set of social benefits (Monthly budget)
  • Medical and Life Insurance
  • Private pension plan
  • Christmas Bonus
  • Fruits, coffee and tea on the house
  • Great career opportunity to work for one of the biggest brands in the world in a unique work environment
  • Open-concept offices designed for both team work and relaxation with ping pong, billiards, foosball etc
  • Child Birth Allowance
  • Sport events sponsorship for employees
  • Complex Reward & recognition scheme ( both non-monetary and monetary options): Winner Circle Points (WCP) & Long service award (LSA)
  • Monthly subscription @ Bookster - the first modern library for companies in Romania
  • Employee Referral Program with attractive incentive schemes
  • Extra annual leave days depending on the total length of working experience at Wipro
  • Growth opportunities through upskilling/ reskilling programs and a variety of learning and development platforms as well as through internal & external training programs and certifications
  • Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility projects