Job Description

 Care Engineer

Role : Operations Engineer/Care Engineer

JOB Details :- We are primarily looking for a resource with prior knowledge in troubleshooting Packet Core Nodes on Telco Clouds.

EXP Range :- 3 ~ 5 Yrs

• Minimum 2+ years in PACKET CORE nodes troubleshooting/Monitoring ( L1/L2 level )
• Strong Communication skills - Team handling skills - Analytical skills - Presentation skills."

Skills :-

• Candidate should have understanding of the Packet Core Solution/Nodes
• Should have good knowledge of 4G and 5G call flows, and overall understanding of latest technologies in the Telecom space including VOLTE, VoWiFi, loT etc.
• Should have understanding of the Cloud environment and understanding of how EPC solutions can be deployed over cloud.
• Candidate should have prior experience in deploying packet core nodes as Bare Metal Nodes/VNF's/CNF's.
• Prior experience in Linux, VMWare, Dockers & Containers, OpenStack, Openshift
• Working knowledge on Packet Core Nodes SGSN / MME, GGSN/EPG, PCRF /SAPC, ePDG/ WMG, 5G nsa /sa
• Working knowledge on Packet Core Nodes CMG, CMM, NRD will be an added advantage

Roles & Responsibilities :-

• Perform troubleshooting, log collection, and detailed analysis of Packet Core nodes across 4G and 5G environments.
• Monitor network health, alarms, KPIs, and take ownership of incident handling at L1/L2 level.
• Analyze issues related to node reachability, signaling, and interfaces, and work towards timely resolution.
• Support RCA preparation and contribute to troubleshooting plans (MOP) for recurring or critical issues.
• Participate in troubleshooting bridges and coordinate with onsite/offshore teams and customers.
• Handle communication for access, approvals, and coordination during troubleshooting and change activities.

• Execute change implementations, patches, and configuration updates with proper validation.
• Perform post-validation of logs and system behavior after issue resolution or changes.
• Create, update, and manage incident/service tickets, ensuring proper tracking until closure.
• Work on Packet Core nodes such as SGSN, MME, GGSN/EPG, PCRF/SAPC, ePDG/WMG, and 5G NSA/SA.
• Use tools like Wireshark and system logs for in-depth issue analysis and debugging.
• Collaborate with cross-functional teams to ensure smooth operations and timely delivery.
• Document incidents, troubleshooting steps, and resolutions for knowledge reuse.
• Support junior team members and assist in knowledge sharing sessions.

Japanese Proficiency :- Native Level is not mandatory but business level is must.

Bilingual : Business Level English and Japanese.

NOTE :- Candidate will be working with Offhshore and Onsite Resources