Job Description
Role Purpose
The primary purpose of this role is to drive end-to-end process excellence initiatives by identifying improvement opportunities, analysing operational inefficiencies, and implementing data-driven solutions that deliver measurable business outcomes. The consultant will leverage Lean Six Sigma methodologies (such as DMAIC, RCA, FMEA, and Kaizen) to optimise processes, enhance productivity, reduce costs, and improve service quality.
This role acts as a strategic partner to business stakeholders, ensuring continuous improvement, effective change management, and sustainable transformation through structured problem-solving and analytics-led decision-making. The consultant is expected to demonstrate strong hands-on project execution with quantifiable impact across BPO/BPS/IT/consulting environments, contributing to long-term operational efficiency and business value realisation
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- Strong expertise in Lean Six Sigma (GB/BB preferred)
- Hands-on experience in DMAIC, RCA, FMEA, Kaizen
- Working knowledge of Minitab (mandatory)
- Proven track record in process improvement with measurable impact
- Experience in BPO/BPS/IT/Consulting environment preferred
- Strong stakeholder management & consulting mindset
- Drive process improvement initiatives to enhance efficiency and reduce costs
- Perform data analysis & root cause identification
- Design and implement process optimisation solutions
- Deliver measurable business outcomes (cost, SLA, productivity)
- Collaborate with stakeholders for solution implementation & change management
- Ensure continuous improvement and best practice adoption
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Deliver
| No | Performance Parameter | Measure |
| 1. | Analyses data sets and provide relevant information to the client | No. Of automation done, On-Time Delivery, CSAT score, Zero customer escalation, data accuracy |
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Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.