Job Description
Job Title:  PRODUCT ARCHITECT L1(CONTRACT)
City:  Bengaluru
State/Province:  Karnataka
Posting Start Date:  9/15/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose


The purpose of the role is to create exceptional product architectural design for the existing and new products and enable delivery teams to provide exceptional client engagement and satisfaction.
 

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Do

  • Develop architectural designs for the new and existing products
    • Define product requirements and design needs by displaying complete understanding of product vision and business requirements
      • Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy
      • Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options   
      • Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one        
      •  Analyze, propose and implement the core technology strategy for product development
      • Conduct impact analyses of changes and new requirements on the product development effort          
    • Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs
      • Collaborate with sales, development, consulting teams to reconcile solutions to architecture 
      • Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture 
      • Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
      • Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions 
      • Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
      • Validate the solution/ prototype from technology, cost structure and customer differentiation point of view 
      • Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem  
      • Tracks industry and application trends and relates these to planning current and future IT needs
    • Provides technical and strategic input during the product deployment at the client site 
      • Support Delivery team during the product deployment process and resolve complex issues 
      • Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications.
      • Identifies implementation risks and potential impacts.      
    • Maintain product roadmap and provide timely inputs for product upgrades as per the market needs
       

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  • Enable Delivery Teams by providing optimal delivery solutions/ frameworks
    • Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
    • Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
    • Identify technical, process, structural risks and prepare a risk mitigation plan for the product
    • Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
    • Leads the development and maintenance of enterprise framework and related artefacts
    • Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
    • Ensure optimal Client Engagement
      • Support pre-sales team while presenting the entire product design and its principles to the client
      • Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
      • Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 
  • Competency Building and Branding
    • Ensure completion of necessary trainings and certifications
    • Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research 
    • Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc. 
    • Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits 
    • Be the voice of Wipro’s Thought Leadership by speaking in forums (internal and external) 
    • Mentor developers, designers and Junior architects for their further career development and enhancement
    • Contribute to the architecture practice by conducting selection interviews etc
  • Team Management 
    • Resourcing
      • Anticipating new talent requirements as per the market/ industry trends or client requirements
      • Hire adequate and right resources for the team 
    • Talent Management
      • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
      • Build an internal talent pool and ensure their career progression within the organization
      • Manage team attrition 
      • Drive diversity in leadership positions
    • Performance Management
      • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
      • Ensure that the Performance Nxt is followed for the entire team
    • Employee Satisfaction and Engagement
      • Lead and drive engagement initiatives for the team
      • Track team satisfaction scores and identify initiatives to build engagement within the team
         

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Deliver

No. Performance Parameter Measure
1. Product design and development CSAT, quality of design/ architecture, FTR, delivery as per cost, quality and timeline, POC review and standards
2. Capability development % trainings and certifications completed, mentor technical teams, Thought leadership content developed (white papers, Wipro PoVs)
3. Team Management Team attrition %, Employee satisfaction score

 

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  • Work as part of a team of Technology Architects that will design solutions to meet the needs of the CFS unit, as well as business and technology stakeholders across Haleon.  You will act as Product Owner for one or more of the following (predominantly delivered on the ServiceNow platform); IT Service Management, IT Operations Management (Including CMDB and Event Management), Employee Self Service, IT Business Management, Integrations & Web Services, Customer Service Management (including Legal, Finance & Procurement), HR Service Delivery, Test Management tools like AQM & TOSCA, Monitoring Tools and Command Centre Single Pane of Glass.
  • You will oversee the delivery, run and support of assigned Products, working closely with the requisite Service Operations Managers on the day-to-day service-related activities and performance.
  • Build and evolve ‘trusted partnerships’ with key stakeholders, winning hearts and minds that you strive to understand their business priorities and problems.  You will be strong contributors to their strategic planning as well as being accountable for meeting all commitments made in terms of solutions delivery.
  • Ensure the creation and maintenance of the High-Level Design and Roadmap for assigned Products.
  • Direct the Product DevOps Squads, to deliver new applications and capabilities using Agile methodologies.  Support and mentor the Managed Service Providers (MSPs) to deliver their respective releases as sprints exploiting the Release Management capabilities of the ServiceNow platform. Drive the continuous improvement and evolution of the processes and techniques used.
  • Apply full Programme Management rigour to the overall workstack for the Products assigned.  Be an effective Programme Manager, delivering your respective programmes of work via our strategic partnerships with MSPs, using the ServiceNow Project & Portfolio Management application.
  • Ensure close collaboration and alignment with the CH CTO Enterprise Architecture team and ecosystem of platforms.
  • Provide management and technical reporting as required.

What you'll bring:

  • Enterprise Service Management systems accountability in a large corporate
  • Project based delivery track record
  • Business Analysis based, art of the possible mindset, able to identify solutions that exceed stakeholder expectations in terms of capability and time and cost to deliver
  • Large scale platform and integration design experience
  • Deep and technical understanding of the ServiceNow platform and ecosystem of partner Service Management products.
  • Trust-building interpersonal skills and stakeholder management
  • Track record in effective delivery via third parties and managed service providers

Wider Team Overview

The overall CFSE team sits within the CH CTO team and is also responsible for the following functions on behalf of the CTO team:

  1. Service Desk
  2. Self Service Portal
  3. Incident Management (including Major Incident Management)
  4. Change Management
  5. Configuration Management Database (CMDB)
  6. Command Centre Operations
  7. Service Operations Management
  8. Service Assurance

For other Business Services, e.g. ERP, HR, the CFS team provides the following core services only:

  1. Configuration of base platform to enable workflows like HR Case Management
  2. Create on-boarding templates on these non-core ITSM platforms so that product owners in functions like HR can on-board new teams as standard service.
  3. Service Desk
  4. Self Service Portal
  5. Incident Management (including Major Incident Management)
  6. Command Centre Operations
  7. Use of the CFS platforms for Change, Service Reporting and CMDB

 

 

Mandatory Skills: ServiceNow - SaaS .

 

Experience: 8-10 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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