Job Description
Job Title:  PRODUCTION AGENT L1
City:  Tampa
State/Province:  Florida
Posting Start Date:  6/5/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Job Description
Wellness Coordinators answer queue based incoming phone calls from health care providers and members, identifying type of assistance needed (benefits and eligibility, authorizations for treatment, provider referrals and resource identification). This position will also gather clinical information for licensed staff to render decisions based on clinical policy.
Required Qualifications:

· High School Diploma/ GED or higher

· 2 years of healthcare experience

· 2 years of call center experience

· 1 year of work from home experience

Internet speed of 30 mbps download and upload
Preferred Qualifications:
· Experience working within a medical/behavioral setting (e.g. hospital, managed care organization, or joint medical/behavioral outpatient practice)
· Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients
· Working knowledge of community-based resources and services
Primary Responsibilities: 
· Focus on one call resolution, navigating through complex computer systems to identify the status of the request and provide appropriate response to caller
· Deliver information and answer questions in a confident manner to facilitate positive outcomes with the providers and members we serve
· Complete thorough documentation of call interactions with real time talking and typing
· Serve as a resource or Subject Matter Expert for team members or internal customers
· Make outbound calls to families who have a child with Autism to discuss provider referrals and behavioral health needs
· Data collection from providers, inputting information into multiple documentation systems.
· Contact providers to clarify information, review benefits and authorizations, and assist with care coordination
· Coordinate information to clinical team partners
· Triage submission of clinical information, set up cases to improve timely review, and complete administrative follow-ups on cases

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 

Mandatory Skills: Claims_Processing .

 

The expected compensation for this role ranges from $36,000 to $41,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.