Job Description
Job Title:  PRODUCTION AGENT L1
City:  Manila
State/Province:  Manila
Posting Start Date:  6/26/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Production Agent

Roles and Responsibilities

  •  Professionally handle incoming calls from customers and ensure that issues are resolved both promptly and thoroughly
  •  Demonstrate patience in all customer interactions, including maintaining a pleasant and professional tone
  •  Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  •  Maintain broad knowledge of client products and/or services
  • Offer additional products and/or services as needed
  • Prepare complete and accurate work including appropriately notating accounts as required
  •  Track, document and retrieve information in call tracking database
  • Ensure service delivered to our customer meets contractual Key Performance Indicators (KPIs)
  • Participate in activities designed to improve customer satisfaction and business performance

͏Mandatory Skills

  • Worked in service Industry Experience of 6 months and above desirable
  • Experience in call center will be an advantage
  • Healthcare experience will be an added advantage
  • Account Preference Knowledge of basic computer operations
  • Willingness to rotate shifts, as needed
  • Courteous with strong customer service orientation
  • Dependable with attention to detail
  • Good listening and speaking skills
  • Willingness to learn Good sales skills 

͏Qualifications

  • at least 2 years in College - at least with 6 mos CCE
  • Graduate Degree - accepting no CCE so long as good communication skills

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Claims_Processing .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.