Job Description
Job Title:  PRODUCTION AGENT L1
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  7/13/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

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Job Title: Associate / AA – Blended Customer Support (Chat & Email Process)

Location: Pune (Work From Office)
Experience: 0 – 2 Years
Education: Undergraduates / Graduates
Shift: UK Shift (Rotational)
Mode of Service: Blended Process (Majorly Chats & Emails with Minimal Voice Support)

Job Description

We are looking for dynamic and customer-focused Associates to join our Blended Support team. The role primarily involves handling customer interactions through chat and email channels, along with minimal voice support when required. The ideal candidate should possess excellent communication skills, strong analytical abilities, and the ability to multitask effectively in a fast-paced environment.

Key Responsibilities

  • Respond to customer queries through chat and email channels in a timely and professional manner.
  • Provide accurate information and resolve customer concerns while maintaining high service standards.
  • Handle minimal voice interactions as and when required.
  • Maintain and update customer records accurately in internal systems.
  • Analyze customer issues and provide appropriate resolutions.
  • Work on Excel-based data modules and generate reports when required.
  • Meet productivity, quality, and customer satisfaction targets.
  • Adhere to process guidelines and organizational policies.

Required Skills

  • Excellent English communication skills (written and verbal).
  • Strong email writing and business communication skills.
  • Good listening, comprehension, and problem-solving abilities.
  • Excellent analytical and multitasking skills.
  • Knowledge of basic computer operations and MS Office.
  • Experience working with Excel and data-driven processes.
  • Ability to work in rotational UK shifts from the office.

Eligibility Criteria

  • Undergraduate or Graduate candidates.
  • Freshers and experienced candidates (0–2 years) can apply.
  • Candidates with prior experience in chat, email, customer service, or backend operations will be preferred.

Selection Process

  1. HR Interview
  2. Operations Assessment
  3. WEA Assessment

Work Location: Pune (Work From Office)

͏

  • Job Title: Associate / AA – Blended Customer Support (Chat & Email Process)

    Location: Pune (Work From Office)
    Experience: 0 – 2 Years
    Education: Undergraduates / Graduates
    Shift: UK Shift (Rotational)
    Mode of Service: Blended Process (Majorly Chats & Emails with Minimal Voice Support)

    Job Description

    We are looking for dynamic and customer-focused Associates to join our Blended Support team. The role primarily involves handling customer interactions through chat and email channels, along with minimal voice support when required. The ideal candidate should possess excellent communication skills, strong analytical abilities, and the ability to multitask effectively in a fast-paced environment.

    Key Responsibilities

    • Respond to customer queries through chat and email channels in a timely and professional manner.
    • Provide accurate information and resolve customer concerns while maintaining high service standards.
    • Handle minimal voice interactions as and when required.
    • Maintain and update customer records accurately in internal systems.
    • Analyze customer issues and provide appropriate resolutions.
    • Work on Excel-based data modules and generate reports when required.
    • Meet productivity, quality, and customer satisfaction targets.
    • Adhere to process guidelines and organizational policies.

    Required Skills

    • Excellent English communication skills (written and verbal).
    • Strong email writing and business communication skills.
    • Good listening, comprehension, and problem-solving abilities.
    • Excellent analytical and multitasking skills.
    • Knowledge of basic computer operations and MS Office.
    • Experience working with Excel and data-driven processes.
    • Ability to work in rotational UK shifts from the office.

    Eligibility Criteria

    • Undergraduate or Graduate candidates.
    • Freshers and experienced candidates (0–2 years) can apply.
    • Candidates with prior experience in chat, email, customer service, or backend operations will be preferred.

    Selection Process

    1. HR Interview
    2. Operations Assessment
    3. WEA Assessment

    Work Location: Pune (Work From Office)

͏

  • Job Title: Associate / AA – Blended Customer Support (Chat & Email Process)

    Location: Pune (Work From Office)
    Experience: 0 – 2 Years
    Education: Undergraduates / Graduates
    Shift: UK Shift (Rotational)
    Mode of Service: Blended Process (Majorly Chats & Emails with Minimal Voice Support)

    Job Description

    We are looking for dynamic and customer-focused Associates to join our Blended Support team. The role primarily involves handling customer interactions through chat and email channels, along with minimal voice support when required. The ideal candidate should possess excellent communication skills, strong analytical abilities, and the ability to multitask effectively in a fast-paced environment.

    Key Responsibilities

    • Respond to customer queries through chat and email channels in a timely and professional manner.
    • Provide accurate information and resolve customer concerns while maintaining high service standards.
    • Handle minimal voice interactions as and when required.
    • Maintain and update customer records accurately in internal systems.
    • Analyze customer issues and provide appropriate resolutions.
    • Work on Excel-based data modules and generate reports when required.
    • Meet productivity, quality, and customer satisfaction targets.
    • Adhere to process guidelines and organizational policies.

    Required Skills

    • Excellent English communication skills (written and verbal).
    • Strong email writing and business communication skills.
    • Good listening, comprehension, and problem-solving abilities.
    • Excellent analytical and multitasking skills.
    • Knowledge of basic computer operations and MS Office.
    • Experience working with Excel and data-driven processes.
    • Ability to work in rotational UK shifts from the office.

    Eligibility Criteria

    • Undergraduate or Graduate candidates.
    • Freshers and experienced candidates (0–2 years) can apply.
    • Candidates with prior experience in chat, email, customer service, or backend operations will be preferred.

    Selection Process

    1. HR Interview
    2. Operations Assessment
    3. WEA Assessment

    Work Location: Pune (Work From Office)

͏

Deliver

No Performance Parameter Measure
1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

 
Mandatory Skills: Technical Troubleshooting .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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