Job Description
Job Title:  NOC Engineer
Req Id:  108088
City:  Philadelphia
State/Province:  Pennsylvania
Posting Start Date:  11/4/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

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Job Description

The NOC Engineers are responsible for configuring and troubleshooting Masergy solutions to resolve the customers’ technical concerns. The person will act as liaison between the customer and other internal teams. The person must have the ability to work in complex networking environment and ensure a smooth operation of the network to provide a maximum performance and availability to the customers. A quick thinker who can multitask several issues at once and a fast learner. The person must be flexible to work shift hours and be available for one weekend day (Sat or Sun).

Core Responsibilities

•       Troubleshoot escalated issues with external customers and network/telecom providers. Provide excellent customer service when working with customers either internal or external.

•       Manage escalations effectively.

•       Ability to work with internal and external customers including vendors and partners to drive issues to resolution.

•       Able to utilize existing tools and platforms to proactively identify and resolve problems with systems, applications, and networks.

•       Configure routers, firewalls, switches, AP’s and NIDs using standard and non-standard templates

•       Perform circuit, router, switch, AP and firewall managed service requests for new and existing customers

•       Perform maintenance and grooms of MPLS, VPN and SDWAN Underlay Transports.

•       Investigate and complete reason for outage (RFO) reports on all network outages

•       Accept call overflows for frontline NOC support team during major outages

•       Understanding/Knowledge of CCNP/JNCIP Level or equivalent experience, NSE4-NSE7 certifications or equivalent experience NRS1.

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EXPERIENCE

•       Experience working in LAN/WAN implementation or support role (Implementation/troubleshooting responsibilities include routers, switches, firewalls and NIDs), preferably from a service provider company.

•       Very strong hands-on experience with Alcatel (Nokia) ESP, Cisco routers and switches, Fortinet firewalls, Overture and Adva NIDs

•       Extensive experience in configuring, implementing, and maintaining a high availability network environment.

•       CCNP/CCSP level equivalent experience is a must.   
Mandatory Skills: Network Data Admin .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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