Job Description
Job Title:  LEAD ADMINISTRATOR L1
City:  Plano
State/Province:  Texas
Posting Start Date:  6/22/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Primary Skills:
ITIL Framework
Problem Management
Incident / Change Management
Root Cause Analysis (RCA – 5 Whys)
Splunk
ServiceNow / Remedy
Analytical & Stakeholder Management

Secondary Skills:
Automation & self-healing systems
Proactive monitoring
Continuous improvement
Enterprise-scale RCA
Reporting & documentation
Leadership & facilitation skills

Position Summary:
The Problem Manager is responsible for managing the end-to-end lifecycle of problems within the IT environment, with the objective of preventing incidents, eliminating recurring issues, and minimizing business impact.
This role operates within IT Service Management (ITSM) frameworks (e.g., ITIL) and bridges reactive incident response with proactive service improvement.
The Problem Manager leads structured analysis of incident data to identify root causes, coordinates cross-functional remediation efforts, and ensures permanent fixes or effective workarounds are implemented and institutionalized, driving stability.

Required Skills
Familiar with ITIL methodology
Incident / Problem / Change Management, Release / Deployment, Operational Readiness
Minimum 3 - 5 years of experience leading Problem Management analysis
Leading structured investigations using methodologies like 5 Whys to identify true root causes and prevent recurrence
Excellent analytical and problem-solving skills
Deliver cross-functional solutions and drive thematic analysis to minimize risk
Working knowledge of Splunk and analysis tools
Strong written and verbal communication skills to translate complex technical issues to stakeholders
Ability to work independently and as part of a team
Strong understanding of operational/business processes and stakeholder management
Strategic mindset with attention to patterns and trends
Proven capability to lead deep-dive investigations and drive resolution
Detail-oriented with focus on documentation, SLA adherence, and continuous improvement
Excellent leadership and facilitation skills
Experience with BMC Remedy, ServiceNow, and Microsoft tools

Desired Skills:
Familiar with ServiceNow
Well versed in ITIL methodology
Experience in large enterprise-scale root cause analysis
Knowledge of automation, self-healing, and proactive monitoring systems
Customer-centric mindset
Mandatory Skills: Linux Admin .

 

Experience: 5-8 Years .

 

The expected compensation for this role ranges from $60,000 to $135,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.