Job Description
Roles and Responsibilities:
- Plan, direct, maintain, and coordinate network installation, maintenance, and operations.
- Driving Major Incidents and Problem Management. Change management, Prepare and review of RCA for all MI as required by account SOW
- Excellent understanding of Network infrastructure and good understanding of networking concepts for Data and Security.
- Hands on experience on Network devices – router, switches, Firewall, Load balancer etc...
- Prepare, review, approve and present network changes and manage till execution post essential approvals.
- Understanding of Billing and DNO submissions on monthly basis.
- Preparing and presenting of Weekly/Monthly reports to internal and external stake holders.
- Good Experience on Incident &Change Management; provided optimal solution to the customer in given time frame; spearheaded Problem Management function ensuring less number of repeated errors /incidents occur
- Ensure maintenance of effective 24-7 plant operations with rotating on-call schedule, escalation paths, and emergency response plans
- Adhering to monthly KPI targets and managing Technical Penalty SLA misses.
- Making sure team updating ticket on time and providing RCA on time.
- Prioritize and schedule calls with technical team members to investigate the actual cause of the issu
KEY SKILLS AND COMPETENCIES
- Strong experience in Network Routing/Switching and Security management .
- Certifications on R&S, Security, ITIL is highly preferred.
- Experience on Operations, Change management, Problem management, Incident Management
- Experience in team management
- Good written & verbal communication skills
Experience: 8-10 Years .
Expected annual pay for this role ranges from $80,000 to $158,000 . Based on the position, the role is also eligible for Wipro’s standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.