Job Description

About the Role

We are seeking a highly organized and detail-oriented Process Documentation Associate to support the documentation and standardization of HR operational processes across the EMEA region (Europe, Middle East & Africa) in Bucharest, Romania.

The successful candidate will partner closely with local HR Operations teams across multiple European countries to understand, map, and document existing in-house HR processes. The primary objective is to create comprehensive process documentation, including Standard Operating Procedures (SOPs), process maps, work instructions, and related materials that will support process standardization, knowledge transfer, and future service transition activities.

This role is ideal for candidates who enjoy process analysis, stakeholder collaboration, and transforming complex operational activities into clear and structured documentation.

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Key Responsibilities

• Work directly with local HR Operations teams across EMEA to understand and document existing HR operational processes.
• Conduct process discovery sessions and interviews with HR Subject Matter Experts (SMEs) and process owners.
• Translate operational knowledge into clear, comprehensive, and standardized process documentation.
• Create and maintain:
• Standard Operating Procedures (SOPs)
• Process Maps / Flowcharts
• SIPOC Documentation
• Work Instructions
• Process Narratives
• Knowledge Articles
• Document process inputs, outputs, controls, stakeholders, dependencies, systems, and key decision points.
• Ensure all process documentation aligns with established governance standards, templates, and quality requirements.
• Maintain version control and documentation change history.
• Review and validate documentation with stakeholders to ensure accuracy and completeness.
• Support process standardization initiatives across different EMEA countries.
• Update documentation in line with process changes, system enhancements, or business requirements.
• Manage operational documentation requests while meeting agreed SLAs and quality standards.

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Required Qualifications

• 1–2 years of experience in Process Documentation, HR Operations, Shared Services, Business Process Management, or a related field.
• Fluent/Advanced English (written, reading, and spoken)
• Exposure to HR operations and employee lifecycle processes is preferred.
• Experience gathering requirements and conducting discussions with business stakeholders.
• Strong documentation and process mapping skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio or similar process-mapping tools).
• Excellent organizational and planning skills with strong attention to detail.
• Ability to manage multiple priorities and deadlines in a dynamic environment.

Key Competencies

• Process Analysis and Documentation
• Business Process Mapping
• Problem Solving and Analytical Thinking
• Stakeholder Management
• Client and Service Orientation
• Written Communication
• Planning and Prioritization
• Attention to Detail
• Documentation Governance and Version Control

What Success Looks Like

• Accurate documentation of HR operational processes across multiple EMEA countries.
• Creation of high-quality SOPs and process maps that can be used for training, process transitions, and operational excellence initiatives.
• Effective collaboration with local HR teams and process owners.
• Consistent adherence to documentation standards, governance, and quality requirements.

If you have a passion for process documentation, continuous improvement, and working with international stakeholders, we would love to hear from you.

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Benefits for working with us:

• Competitive salary with attractive set of social benefits:
• Private Pension Plan;
• Monthly Benefit budget;
• Medical insurance;
• Life insurance;
• Christmas bonus;
• Childbirth allowance;
• Relocation package for candidates willing to relocate;
• Great career opportunity to work for one of the biggest brands in the world in a unique work environment;
• Personal development in a multinational working environment through nice extracurricular activities with the team;
• Platform to actively participate and make an impact through Sustainability and Corporate Social Responsibility (CSR) projects;
• Professional development through a variety of training programs (hard/soft skills within WILearn/Udemy platforms);
• Extra annual leave days depending on tenure within Wipro;
• BOOKSTER opportunities;
• Nice designed and central business office;
• Fruits, coffee and tea on the house;
• Winner Circle Points (WCP) & Long service award (LSA) platforms which offers the possibility of both non-monetary and monetary recognition;
• Employee Assistance program;
• Employee Referral Program with attractive incentive schemes
• The promise of an enjoyable first impression after discussing with any of our recruitment colleagues.

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