Job Description
Job Title:  Production Agent -
Req Id:  96958
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  9/18/25
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

 

🎯 Key Responsibilities

  • Handle international customer calls professionally and efficiently.
  • Resolve telecom-related queries including billing, network issues, service activation, and plan upgrades.
  • Maintain accurate records of customer interactions and transactions.
  • Meet performance metrics such as call quality, resolution rate, and customer satisfaction scores.
  • Collaborate with internal teams to escalate and resolve complex issues.
  • Stay updated with telecom products, services, and process changes.

✅ Required Skills & Qualifications

  • Excellent verbal communication skills in English (neutral accent preferred).
  • Fresher can apply.
  • Strong problem-solving and customer service skills.
  • Ability to work in rotational shifts and handle high call volumes.
  • Familiarity with CRM tools and call center software

     Education

    • HSC / Graduate in any discipline (preferred: B.Com, BBA, BA, B.Sc)

 
Mandatory Skills: Order Management(Comms) .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Information at a Glance

Get Job Alerts

Receive notifications when we have open roles and get other relevant career news


Register >
 

Join Us

Explore open roles that match your interests and skills


Search Jobs >
 

If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com. Do not email your resume to this ID as it is not monitored for resumes and career applications.

Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.