Job Description

Role:

This role combines onsite infrastructure operations and deployment project management for Microsoft Experience & Technology Centres (MTCs) and MLS lab environments. The position is responsible for ensuring seamless demo readiness, infrastructure reliability, and end-to-end coordination of deployment and decommissioning activities, while aligning with customer experience, compliance, and operational excellence standards.

͏

Key Responsibilities

• Provide smart-hands support for core network, compute, and lab infrastructure (WAN/LAN/WLAN, servers, racks).
• Perform rack & stack, provisioning, decommissioning, and hardware lifecycle management.
• Manage server room operations, ensuring uptime and operational health.
• Support incident, problem, and change management for infrastructure services.

• Own deployment, support, and readiness of demos and experience environments.
• Execute daily walkthroughs and health checks across demo setups.
• Act as technical SME for Experience Platform demos and hybrid cloud scenarios.
• Administer Azure subscriptions, identities, and local environment configurations.
• Maintain asset inventory and tracking for all demo devices and solutions.

• Provide onsite technical support during customer visits, showcases, and events.
• Enable presenters and account teams with seamless demo execution.
• Coordinate device setup, configuration, and troubleshooting during engagements.
• Ensure high-quality customer experience and zero disruption during demos.

• Drive end-to-end deployment lifecycle: intake → planning → execution → closure.
• Validate requests via ServiceNow, ensuring readiness (space, power, hardware).
• Conduct kickoff meetings and stakeholder alignment sessions.
• Track deployments, manage timelines, risks, and dependencies across regions.
• Execute structured decommissioning workflows (device removal, CMDB updates, QC checks).
• Perform deployment QC and site readiness checks aligned with standards.

• Ensure compliance with intake, security, and operational guidelines.
• Support capacity planning, lab optimisation, and space utilisation initiatives.
• Drive process improvements, automation, and operational excellence

• Maintain AV systems across rooms, theatres, and demo spaces.
• Provide break-fix support and preventive maintenance for AV infrastructure.
• Ensure meeting room readiness for customer demos and internal sessions.
• Support room upgrades, refresh projects, and AV optimisation initiatives.

Skills & Competencies

Mandatory

• Onsite Infrastructure Support (Windows Server administration)
• Strong understanding of networking & datacentre environments
• Azure Identity & Access Management

͏

͏

͏