Job Description
Job Title:  Project manager
City:  New Philadelphia
State/Province:  Ohio
Posting Start Date:  4/24/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

We are seeking a Project manager  to support enterprise IT operations through KPI, SLA, and service performance reporting. This role is responsible for transforming operational data into dashboards and insights that enable contract compliance, service optimization, and proactive issue management across Service Desk, Field Services, and End‑User Computing environments.

 

Location : USA

Key Responsibilities

  • Design, build, and maintain KPI, SLA, and SLO reporting aligned to contractual and operational requirements
  • Deliver recurring Weekly Operational Review (WOR) reports and dashboards for IT stakeholders
  • Perform data analysis across Service Desk, Field Services, and Workstation / EUC teams
  • Develop and maintain enterprise dashboards to track service performance, adoption, and customer satisfaction
  • Establish and manage Azure‑based data repositories consolidating internal and external datasets
  • Support analytics and reporting for IT chat and self‑service platforms, including adoption and usage metrics
  • Utilize advanced analytics tools to identify trends, risks, and proactive improvement opportunities
  • Partner with global stakeholders to review performance insights and recommend corrective actions

Required Qualifications

  • Experience in data handling, IT analytics, or service performance reporting roles
  • Strong understanding of KPI, SLA, and contract‑aligned reporting frameworks
  • Hands‑on experience with Azure data platforms and dashboarding tools
  • Experience supporting large‑scale, enterprise IT operations
  • Ability to communicate data insights in a clear, executive‑ready manner

Preferred Skills & Tools

  • Azure (data storage, databases, integrations)
  • IT Performance / ITSM reporting platforms
  • Snowflake & Swish.AI
  • Service Desk and Field Services data

Education

  • Degree in  Computer Networking Systems / Database Administration, or equivalent experience

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Mandatory Skills: Project Management .

 

Experience: 3-5 Years .

 

The expected compensation for this role ranges from $45,000 to $121,000 .

 

Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.

 

Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

 

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.