Job Description

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Preferred Experience and Attributes

Soft skill characteristics of the ideal candidates include:

· Leadership: be a self-starter, self-directed and shows initiative.

· Focused on execution, delivery and commitment to dates. Ability to work in a high paced environment.

· Can manage risk; is a good decision maker.

· Understands the big picture; can relate to the firm’s strategy and actions and how they support our business results.

· Demonstrates ownership: Is accountable and influence/can hold others accountable (professionally).

· Strong written and verbal communications skills. Ability to communicate and influence upward as well as laterally.

· Organized and detail oriented.

· Have a strong technical acumen.

· Ability to partner with others for the good of the initiative.

Requirements

· Bachelor’s degree in engineering, computer science, business, finance or related field/technical training. Must have strong analytical skills.

· Minimum of 5 years’ experience required in Technical role supporting network project/programs.

· Industry Certifications in PMP, ITIL are strongly preferred, technical certifications such as CCNA are a plus. Experience with Change Management and CAB processes and procedures a must.

· Strong background in IT service delivery role.

· Financial services (Insurance, Banking, Investment banking), is a plus.

· Ability to be nimble and flexible; prioritize workload, proactively react to issues and consistently react to shifting deadlines.

· Ability to create meaningful data that

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Key Roles and Responsibilities

· Strong Project and program management skills.

· Manage multiple related and interdependent projects to collectively deliver a desired business outcome based on varying degrees of complexity.

· Manage end-to-end network infrastructure delivery life-cycle including the collection and translation of business requirements to enable technical execution of network programs and projects.

· Rigorously manage scope to ensure agreed/approved/appropriate value is delivered and commitments are achieved within time, cost, and quality parameters.

· Plan and coordinate project deliverables across multiple service providers in support of network infrastructure project requirements

· Develop and manage the network related tasks within the overall work plan

· Must have the ability to understand and translate business requirements into engineering and or implementation details.

· Ability to manage Network technical/engineering/implementation resource tasks and service delivery. This includes FTE/FTC/vendors and partners.

· The candidate must have excellent client interfacing skills, vendor/third-party resources, strong verbal and written communication skills and ability to work with all levels of management. Candidate should have experience operating with colleagues across different time zones with a flexible approach to working hours (ability to work varied hours and weekends a must) to successfully interact and communicate on a global level if needed.

· Accountable to manage the “end to end” successful technical or solution delivery of assigned tasks partnering with Network engineering/implementation teams, program/project manager or directly with the requestor.

· Take direct accountability for the engineering resources and all assigned work tasks.

· Accountable for the STI/Release and Deployment tasks (prior to; up to, during and post the change window through Production Day-One).

· Develop, track, report and manage engineering delivery tasks.

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Ability to project manage repeatable network changes that span multiple workstreams and technical stakeholders. This would include managing network engineers, firewall engineers, and DDI engineers to perform interdependent project tasks such as:

o Turn-up a switch port

o Configure Firewall rules as prescribed by the business stakeholder.

o Enable a proxy or load balancer.

· Anticipate and proactively resolve issues and conflicts within and between engineering delivery workflows and all other stakeholders.

· Provide regular and pro-active status to STI/Release and Deployment management.

· Anticipate issues and report them to STI/Release and Deployment management and escalate as needed or appropriate.

· Responsible for communicating project status across delivery teams, senior leaders, and cross- functional stakeholders.

· Work with the various program/project managers to establish release/impact/risk trackers and calendars for the work they are accountable for. Work with other program/project managers and the engineering and delivery teams (i.e. field services) to understand internal/external and associated dependencies. Reacts to them proactively and effectively.

o Report and monitor progress against the release calendar; communicate release details and schedules to the stakeholders as required. Proactively manage conflict.

o Identify and/or challenge schedules that could create conflicts; evaluate all recommended changes and ensure implementation schedules do not interfere with business operations/other changes.

· Work with engineering/implementation to ensure that all the necessary documentation has been successfully completed for each implementation, release and/or task.

· Ability to manage Network technical engineering resources tasks and service delivery.

· Work with engineering/implementation to raise Request for Change (CRQ) for engineering specific changes. Ensures appropriate change details are documented.

o Review change requests for completeness, from description, documentation, risk/impact, and post-implementation

o Participate in the change management board; conducts release readiness reviews as appropriate.

o Arrange and facilitate appropriate post-implementation review activities if/as needed

o Maintains 100% compliance to all firm-wide Change Management policies (pre, during and post change).

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