Job Description
Job Title:  ADMINISTRATOR L3(CONTRACT)
City:  Pune
State/Province:  Maharashtra
Posting Start Date:  5/19/26
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.
Job Description: 

Job Description

Location - pune

rate :- 120K/M

Primary Role

Architect and implement SD-WAN and LAN solutions based on customer requirements, ensuring alignment with business goals and technical standards.

Responsibilities

Design & Architecture

  • Create High-Level Design (HLD) and Low-Level Design (LLD) documents for:
    • Cisco SD-WAN (vSmart, vManage, vBond)
    • VeloCloud SD-WAN (VCO, VCE)
    • Meraki MX/MR/MS
    • Aruba switches and APs
  • Recommend optimal Greenfield/Brownfield topologies.
  • Analyze customer traffic flows and design tailored solutions.

Implementation

  • Develop new configurations for upcoming sites or specific requirements.
  • Lead device provisioning and deployment (ZTP, onboarding).
  • Configure and deploy SD-WAN and LAN devices across platforms.

Advanced Troubleshooting

  • Perform deep L2/L3 troubleshooting (routing/switching, control/data plane).
  • Resolve issues related to OMP, TLOC, DTLS, VPN, and routing protocols (OSPF, BGP, EIGRP).

Customer Engagement

  • Conduct technical workshops and design walkthroughs.
  • Act as the technical escalation point for complex issues.

Platform Expertise

  • VeloCloud Orchestrator (VCO) – design, monitoring, and management.
  • Cisco SD-WAN – centralized/localized templates and policies.
  • Meraki Dashboard – configuration and monitoring.

Experience Requirements

  • 3–5 years in SD-WAN and Route/Switch design and deployment.
  • 7–9 years of prior L3 experience with deep troubleshooting and solution design.
  • Strong knowledge of:
    • Network control protocols: QoS, PfR, PoE, NTP, DHCP
    • Management protocols: CDP, FTP, VCMP, SNMP
    • Security protocols: SSH, HTTPS, AAA, IPSec, TrustSec
    • Routing protocols: OSPF, EIGRP, BGP



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Do

  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined     by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

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Deliver

No Performance Parameter Measure
1.   100% adherence to SLA/ timelines
Multiple cases of red time 
Zero customer escalation
Client appreciation emails 

 

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Mandatory Skills: Network Data Admin .

 

Experience: 3-5 Years .

 

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
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